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Job description
True West ConciergeSeasonalSteamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*Discounted skiing and riding for friends and family of eligible employees*Vacation and Sick Time policies for eligible employees* to rest, relax and rechargeGenerous discounts on outdoor gear, apparel, rental cars, etc.Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.401(k) plan with generous company matchDiscounted tuition with partner online university for all Alterra Mountain Company employees to further their educationPaid parental leave of up to 6 weeks for eligible employees*Free regional bus passPOSITION SUMMARYThe True West Concierge provides exceptional service to guests by delivering personalized assistance, information, and coordination across all aspects of the Premium Experience program. This role is dedicated to ensuring a seamless, luxury-level experience for all seasonal and daily True West guests, assisting with a variety of services including on-mountain dining reservations and parking logistics. The Concierge works closely across the Premium Experience team, resort departments, and guests to provide tailored recommendations, resolve issues efficiently, and enhance the overall guest experience.A pdf or word document of your resume is required with online applicationESSENTIAL DUTIESMaintain updated knowledge of assets specific to the True West Pass and Steamboat Resort needsWarmly greet guests and confirm reservationsProvide highest level of customer service and attention to detailMaintain positive ongoing relationshipsMaintain high ethical standards and professionalismMultitask and prioritize as necessary to meet customer needsRepresent the company with integrity and dedicationEffectively collaborate across resort departments to deliver exceptional experiencesAnticipate guest needs by offering personalized recommendations for activities, dining, and resort amenitiesTrack guest feedback and communicate insights to the Manager to assist in ongoing program improvementMaintain strong relationships with guests, encouraging repeat visits and loyalty through consistent service excellenceCompliance with all company policies and procedures as well as any regulatory requirementsOther duties as assignedREQUIRED QUALIFICATIONS1-3 years of experience in hospitality, guest services, or concierge servicesStrong knowledge of resort amenities, activities, and servicesPrevious experience in a luxury hospitality or resort environment preferredFamiliarity with resort software systems (e.g., RTP, Zingle) preferredCustomer service: Excellent interpersonal and communication skills with a professional and polished demeanorOrganizational skills: Strong ability to multitask, prioritize, and manage time effectivelyProblem-solving: A solution-oriented mindset, with the ability to think quickly and calmly under pressureHigh attention to detail: Meticulous and responsive to meet client needs and preferencesDiscretion: The ability to handle confidential and sensitive information with the utmost professionalismNetworking and local expertise: The capacity to build and maintain a network of service providers across the resort and within the community, as neededFlexibility: A willingness to work flexible hours during peak times, including weekends and holidays, to ensure premium guest needs are met2 years of previous work history/education requiredCommunicate clearly in English, both verbal / non-verbal, and writtenInteract and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company's Service Excellence standardsEDUCATION REQUIREMENTSHigh school diploma or GED equivalentThe base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region-specific benefits.Steamboat Resort hourly pay range: $20.00 - $21.00 per hourPHYSICAL REQUIREMENTSMust be a minimum 18 years of ageAbility to travel via gondola in winter conditions to mountain lodgeAbility to climb 1-2 flights of stairsAbility to lift up to 30 lbs and occasionally bulky bundles (e.g. slippers)The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.WORKING CONDITIONSIndoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.Hazardous Materials/Noise: The noise level in the work place is usually moderate.This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
Worksite address
steamboat springs, CO, 80477, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.