About this opportunity
Insight Global lists this TS/SCI Service Desk Technician opportunity in annapolis junction, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: 100% Onsite | Annapolis Junction, MD (Fort Meade)
Duration: 36 month contract
All potential applicants are encouraged to scroll through and read the complete job description before applying.
Must-Haves:
Active TS/SCI eligibility or ability to meet program requirements
Bachelor's + 2 years IT experience, OR Associate's + 4 years, OR High School Diploma + 8 years
One IAT Level II certification:
Security+
CCNA Security
Ability to obtain Microsoft or Azure certification within 180 days
STIG implementation experience
IAVA remediation experience
System imaging and CERP replacement experience
Strong troubleshooting and customer support background
Experience supporting user accounts, email access, file storage, and desktop issues
Experience supporting Windows-based environments
Plusses
Microsoft certification
Azure certification
Enterprise Service Desk experience
DoD environment experience
Day-to-Day
Provide Tier I support for hardware, software, and application issues xhqgsiq
Support users via phone and ticketing systems
Troubleshoot desktops, laptops, printers, and Windows applications
Escalate complex issues to Tier II and Tier III teams
Document incidents and resolutions
Assist users through remote support
Deliver high-quality customer service in a mission-critical DoD environment
Worksite address
annapolis junction, MD, 20701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.