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Job description
Ui Ux Designer
Location: Boston, MA (Hybrid)
Duration: 1+ Years 40 Hours per Week
Work Schedule Monday - Friday
9:00 AM - 5:00 PM Eastern Time
Flexible hybrid remote arrangement
Candidates must be available to work onsite when requested for:
Executive meetings
Mandatory project meetings
Required training
Other activities requiring in-person participation
Position Overview
We are seeking a highly motivated, organized, and strategic Experience Design and Research Lead to lead the application of people-centered design and research strategies and best practices.
The ideal candidate is energized by large-scale people centered digitally enabled transformation and excited by the opportunity to help build and deliver something that does not yet fully exist. They are comfortable moving between strategic vision and implementation detail and are relentlessly focused on delivering better service experiences and outcomes.
In this role, you will: Help refine and distill an actionable understanding of diverse constituent/user needs, journeys, and end-to-end service experiences.
Collaborate on the definition of a future-state experience vision, experience architecture, and product roadmap.
Guide the iterative design, evaluation, and refinement of user experience concepts and solutions.
Define, measure, and monitor constituent experience quality and impact metrics.
Assess progress and outcomes to inform product decisions and guide continuous improvement.
Why This Role Is Different Opportunity to help shape a next-generation public procurement experience and platform.
Focus on iterative people-centered design and development.
Emphasis on AI-enabled and automation-supported development practices.
Opportunity to drive modernization from legacy systems to adaptive digital services.
Strong focus on transparency, accessibility, user experience, and long-term value.
Cross-functional work involving:
User experience
Business transformation
Data strategy
AI-enabled development
Integration architecture
Vendor management
Public-sector service delivery
Role Responsibilities
Experience Strategy & Design Leadership Lead experience strategy, experience research, experience architecture/design, and service design work.
Align constituent needs, business process goals, service workflows, policy requirements, accessibility expectations, and technical feasibility.
Experience Artifacts & Models Develop and maintain experience artifacts and models, including:
Constituent journey maps
Experience models
Service blueprints
Information architecture models
Scenario/task flows
Wireframes
Prototypes
Experience requirements
Research & Insights Conduct iterative constituent experience and service research.
Generate actionable insights from research activities.
Evaluate designs, prototypes, and functional solutions.
Inform design and implementation decisions.
Cross-Functional Collaboration Partner with:
Product managers/product owners
Technical solution architects
Business leaders
Vendors
Plan discovery activities.
Inform product roadmaps.
Facilitate design workshops.
Frame service and experience design decisions.
Ensure experiences support prioritized outcomes.
Design Translation & Recommendations Translate:
Complex workflows
Policy requirements
Stakeholder feedback
Research findings
Into:
Design recommendations
Actionable experience guidance
Experience Standards & Measurement Establish:
Experience quality standards
Accessibility expectations
Content and interaction patterns
Experience quality criteria
Outcome and success metrics
Design Review & Governance Review design deliverables for alignment with:
Constituent needs
Accessibility standards
Technical feasibility
Operational readiness
Risk Management Surface:
Experience risks
Open questions
Assessment findings
Usability findings
Design tradeoffs
Decision points
Document experience decisions and ensure follow-through.
Minimum Qualifications Eight or more years of experience planning, leading, and executing experience design and research work supporting large-scale, complex digital products, platforms, and solutions.
Expertise in:
Experience architecture
Interaction/product design
Experience research
Service design
Rapid prototyping
Content design
Accessible and inclusive design
Three or more years leading:
Experience design
Experience strategy
Service design
Experience research
Measurement initiatives
Experience translating:
User research
Stakeholder input
Business requirements Into:
Personas
Journey maps
Service blueprints
Information architecture
Task flows
Wireframes
Prototypes
Usability criteria
Experience collaborating with:
Senior leadership
Business SMEs
Technical teams
Vendors
Stakeholder groups
Experience in AI-enabled solution design and development environments.
Strong:
Written communication skills
Verbal communication skills
Facilitation skills
Analytical skills
Stakeholder management skills
Ability to work across business and technical teams and communicate tradeoffs effectively.
Preferred Qualifications Experience with:
Public sector platforms
Procurement systems
ERP solutions
Financial systems
Grants systems
Licensing systems
Permitting systems
Benefits platforms
Workflow-heavy enterprise platforms
Experience modernizing legacy systems into cloud-based or modular environments.
Experience supporting modernization within governance-driven organizations.
Familiarity with:
Accessibility standards
Inclusive design
Plain language practices
Privacy requirements
Security requirements
Records retention
Reporting requirements
Public-sector governance
Experience using research methods and analytics to measure:
Quality
Adoption
Usage
Effectiveness
Outcomes
Experience evaluating:
AI-enabled capabilities
Automation
Analytics
Reporting
Search
Decision-support features
Experience designing systems supporting multiple user communities, including:
Internal users
External business users
Oversight users
Public users
Ability to challenge conventional approaches and identify opportunities for more flexible, intuitive, and sustainable solutions.
Organization Overview
A&F IT Supports multiple agencies with IT systems and applications.
Oversees IT application support and operations.
Works closely with enterprise technology and security organizations to ensure adherence to statewide technology and security policies.
Operational Services Division (OSD) Serves as the state's central procurement office.
Supports procurement of goods and services.
Promotes fair, open, and competitive procurement practices.
Helps businesses provide products and services to public entities.
Focuses on transparency, efficiency, and user-centered service delivery.
Work Environment Flexible hybrid work model.
Strong focus on:
Service
Partnership
Creative problem solving
Responsiveness
Collaboration
Work-life balance
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.