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Job description
UI/UX Designer
Partial remote Dorchester, MA 6 months contract
Location: Remote until client starts their return-to-office initiative. 3 days remote, 2 days in the office for this team (CPK location)
Duration: Ideally would like to convert the worker to a full-time hire at the end of the contract
Responsibilities
Iterate on digital sales and online & mobile banking designs through user-centered and data-driven feedback and findings
Collaborate with researchers and product managers to understand existing customer pain points and provide recommendations to remediate
Collaborate with designers, researchers, developers, and product managers to proactively identify potential new value/features to bring to our customers
Evaluate the competitive landscape (direct and indirect) to understand opportunities for improvements or new features
Facilitate design & research workshops that inspire user-centered problem solving
Assist junior UX team members and UX interns
Perform additional administrative functions as needed
Qualifications
6+ years of relevant experience in user experience
2+ years of direct experience in conversational design and writing for virtual assistants or chatbots in English
Ability to communicate well through oral and written communications and actively collaborate with others
Ability to meet deadlines and provide critical analysis
Ability to present work to stakeholders
Ability to communicate your design rationale to technical and business stakeholders
Expertise with design tools such as Sketch or Figma
Expertise in adhering to UI design best practices
Very familiar with usability testing methodologies and agile processes
Very familiar with the Apple Human Interface Guidelines and Google Material Design Guidelines
Familiar with how design translates to code
Proficient in Microsoft Office and Outlook
A portfolio that showcases your design process and examples of your work is desired
English skills will need to be advanced native proficiency – this position will be extensively writing English conversational dialogs that must not have spelling mistakes or grammatical errors. The writing must also be aligned to our voice and tone guidelines (will be provided)
Nice-to-have: 4+ years of designing conversational dialogs for virtual assistants or chatbots
Experience scripting conversational dialogs directly into Google Dialogflow or similar tools
Spanish – not required – but it would be a plus since they would be working with team members in Spain and Mexico
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.