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Job description
Consultant Role
37/50 hours per week ***This role will be a Hybrid Role (3 days Onsite / 2 Remote)*** Consultant will join a team of 20 engineers and product managers, focusing on improving the rider experience across buses and subways.
Responsibilities
UX Strategy
Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
Partner with UXR to understand rider needs, behaviors, and pain points. Maintain a user feedback loop to continuously improve the user experience.
Collaboration & Communication
Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
Partner with Creative team (who own the MTA brand).
Present design concepts and research findings to senior leadership and other stakeholders.
Process Development
Establish and document UX processes, and best practices.
Implement user testing, and other quality control measures.
Qualifications
Experience:
8+ years of experience in UX design, with a focus on mobile applications.
Proven experience leading UX for complex digital products
Experience working in agile development environments.
Experience with design systems.
Skills:
Strong leadership skills to champion user-centered design practices
Proficiency in UX design tools, and excellent visual design skills
Excellent communication and presentation skills
Ability to work effectively with complexity, with close attention to detail
Preferred:
Experience in the transportation industry or related fields.
Experience with accessibility guidelines Tier 3- 7-9 years of experience
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.