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Job description
Implementation Manager – Protection New Business & Underwriting
Ascenteum Delivery Role (in partnership with the End Client)
Location: Hybrid | Duration: Contract
Role Summary
Ascenteum is seeking an experienced Implementation Manager to support our end client’s Protection New Business and Underwriting organization. This role plays a critical part in their Platform Modernization agenda, overseeing the implementation of new systems, APIs, operational processes, and policy/procedure updates across the underwriting lifecycle.
The Implementation Manager will work within a dynamic, matrixed environment, coordinating across business, technology, operations, and vendor teams to ensure seamless end‑to‑end delivery. Underwriting platform experience is strongly preferred.
Key Responsibilities
Lead and manage multiple concurrent implementation projects across core systems, underwriting operations, and customer‑facing processes.
Serve as the single point of contact for stakeholders throughout the implementation lifecycle.
Develop and manage implementation strategies, timelines, and execution plans.
Stakeholder & Cross‑Functional Coordination
Coordinate across underwriting, operations, technology, product, and vendor teams to ensure alignment and readiness.
Build strong partnerships with internal stakeholders, understanding interdependencies across workstreams.
Provide a consultative approach to guide stakeholders through rollout impacts and operational considerations.
Operational Readiness & Delivery
Oversee new system implementations, API integrations, and policy/procedure deployments.
Support testing of end‑to‑end connectivity, data flows, and usability of new deployments.
Ensure smooth operational transition, including training, documentation, and post‑go‑live support.
Risk, Governance & Reporting
Identify project risks and develop mitigation strategies to ensure successful outcomes.
Monitor and report on project progress, providing structured updates to senior leadership.
Maintain strong documentation across requirements, implementation plans, status reporting, and remediation actions.
Technical & Process Expertise
Support code deployment readiness and coordinate with engineering teams as needed.
Manage onboarding and integration of data vendors and external data sources.
Drive continuous improvement across processes, workflows, and operational controls.
Cultural Alignment
Demonstrate commitment to organizational values:
Positivity
Proactivity & progressiveness
Growth & guidance
Adaptability & resourcefulness
Minimum Qualifications
7+ years of experience in project or program implementation within financial services.
Strong background in operations, core systems, and technology‑enabled transformation.
Bachelor’s degree in Business Management, Information Systems, or equivalent experience.
Proven ability to manage complex, multi‑workstream implementations in a matrixed environment.
Preferred Qualifications
Experience with underwriting systems, workflows, and terminology (Life/Protection preferred).
Familiarity with life insurance processes, acronyms, and operational models.
Strong analytical and problem‑solving skills.
Excellent communication and interpersonal skills, with the ability to influence and collaborate across diverse teams.
Demonstrated success delivering complex implementations and leading cross‑functional teams under pressure.
Proficiency with implementation management tools, methodologies, and structured delivery frameworks.
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.