About this opportunity
West Bend Mutual Insurance Company lists this Underwriting Technician opportunity in madison, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Underwriting Technician
Job Locations
US-WI-West Bend | US-WI-Madison
ID
Category
Underwriting
Full-Time
Remote/Hybrid
Hybrid
Company Overview
Recognized as aMilwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary
An Underwriting Tech plays a vital support role in ensuring service excellence by applying a thorough understanding of systems, workflows, and the manual rules and guidelines established by West Bend. This position is responsible for clearing accounts for new customers and processing non-complex policy changes with a strong emphasis on accuracy, efficiency, and customer focus.
Work Location
This position offers a hybrid work schedule. Candidates who are located within 50 miles of a West Bend office location will work a hybrid schedule for collaboration days, team meetings or other in-person events. The position can be based in West Bend or Madison.
Responsibilities & Qualifications
Interpret and apply underwriting guidelines and procedures to support service level standards.
Review and clear accounts for new customers and process policy change requests that do not require underwriting decisions.
Collaborate with internal teams to ensure timely and accurate policy service.
Maintain a strong customer service orientation in all tasks and communications.
Adapt to and support ongoing changes in technology, systems, and workflows.
Preferred Experience and Skills
1-2 years of insurance related experience
Knowledge of personal computers
Organizational and time management skills
Proficiency in Microsoft Suite
Basic written and verbal communication skills
Basic math and data entry skills
Ability to work in fast paced environment
Preferred Education and Training
High school diploma or equivalent
Completion of Associate in General Insurance Designation
Salary Statement
The hourly range for this position is $17.89-$22.36.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits
West Bend offers a comprehensive benefit plan including but not limited to:
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.