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Job description
Unemployment Insurance Representative 1The Department of Employment, Training and Rehabilitation (DETR), Employment Security Division (ESD), Benefit Payment Control (BPC) unit is hiring for an Unemployment Insurance Representative 1 as an underfill for an Unemployment Insurance Representative 2, in Carson City, NV. The incumbent will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The Unemployment Insurance Representative serves as a Collector and is responsible for the collection and recovery of unemployment insurance overpayments. The incumbent manages assigned overpayment accounts, establishes payment plans, processes payments and refunds, reviews account information, reconciles balances, and assists claimants with questions regarding overpayments and repayment options. The position also performs collection activities including offsets, liens, judgments, garnishments, bankruptcies, and other recovery actions and coordinates with ESD Legal and other program areas as needed. The ideal candidate will have strong customer service, communication, organization, and problem-solving skills and the ability to manage an assigned workload, review financial information, and communicate professionally with individuals regarding overpayment debts and repayment obligations.Unemployment Insurance Representatives perform a broad variety of activities related to the timely and accurate processing and payment of unemployment insurance benefit claims. Typical duties include receiving and processing new and reopened unemployment claims over the telephone; identifying and resolving issues; factfinding and writing decisions concerning entitlement to benefits and tax rulings for base period employers; investigating claims paid for quality control, fraud detection and overpayment recovery; processing and responding to questions from employers, the general public and other agencies seeking information regarding unemployment insurance benefits; and performing related duties as assigned.The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Please send direct Inquiries or correspondence to the recruiter listed on this announcement.Benefits include:Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).Vacation: Accrual of three weeks of annual leave each year.Sick Leave: Accrual of three weeks of sick leave each year.Holidays: 12 paid holidays per year.Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.Deferred Compensation: The State offers a voluntary Deferred Compensation Program.No Nevada state income tax.Public Service Loan Forgiveness: Eligible due to public sector employment.Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit.For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook.*** State Holidays The holiday schedule for State employees is established by the Legislature. The following are legal holidays:January 1.............................................. New Year's DayThird Monday in January.................. Martin Luther King, Jr.'s BirthdayThird Monday in February................ Washington's BirthdayLast Monday in May........................... Memorial DayJune 19................................................ Juneteenth DayJuly 4.................................................... Independence DayFirst Monday in September.............. Labor DayLast Friday in October....................... Nevada DayNovember 11........................................ Veterans' DayFourth Thursday in November........ Thanksgiving DayFriday following the Fourth Thursday in November...................... Family DayDecember 25........................................ Christmas DayWhen January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255
Worksite address
carson city, NV, 89701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.