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Job description
Every Interaction Is an Opportunity to Make a DifferenceAs a Unit Assistant/Patient Experience Representative, you'll help enhance patient satisfaction, support daily unit operations, and create meaningful experiences that positively impact patients and families.Why Choose Guthrie:Voluntary 403(b) Retirement Plan with Fidelity investment optionsEmployee Assistance Program providing confidential support for personal and professional well-beingShift Differentials and Premiums for evenings, nights, weekends, and float coveragePTO starts on Day 1Friendly, inclusive work family where you'll feel valued and supportedRecognized as a Top Healthcare Employer:Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well-being, including:Best Places to Work 2025 – Modern HealthcareAmerica's Greatest Workplaces in Healthcare 2025, 2026 – NewsweekAmerica's Best-In-State Employers (PA) 2025 – ForbesAmerica's Best Employers for Healthcare Professionals 2025 – ForbesAmerica's Best Employers for Women 2025 – ForbesSchedule & Coverage:Full-Time, Day ShiftThree 12-hour shifts (7:00 AM – 7:00 PM)Position Summary:Provides general non-clinical support for patients in all areas of the Emergency Department, with a specific focus on patient and family satisfaction.Experience:Education and experience with computers preferredCustomer service experience preferredHigh School diploma or equivalent requiredLicenses:None requiredEssential Functions:Participates in Patient Safety and Patient Satisfaction ActivitiesSupports hourly rounding in the Main Emergency Department and waiting room as needed.Rounds on each Emergency Department patient at least hourly.Ensures the patient and family environment remains clean and safe.Supports completion of whiteboards in patient rooms, including:DateNurse's first nameEST caring for the patientProvider name (when known)Patient's preferred nameDocuments hourly rounding activities in Epic.Provides patient and family updates, with patient permission, in collaboration with nursing staff.Manages Comfort Care Menu services.Assists with placement of Emergency Department overflow patients into hospital beds when appropriate.Provides basic patient and family support, including:Warm blanketsPillowsSnacks and beverages for family membersSnacks and beverages for patients after approval from nursing staffAnswers call bells promptly.Answers unit phone calls promptly.Returns equipment to designated locations.Complies with Hospital and Nursing Department Policies and ProceduresSupports the philosophy of the hospital and nursing department.Represents the hospital professionally and courteously to patients, families, and healthcare team members while demonstrating effective verbal and non-verbal communication.Promotes cost-effective patient care through:Proper use and care of equipmentAppropriate use of suppliesAccurate charging of suppliesCompletion of division-specific tasksEffective utilization of available resourcesDemonstrates initiative in completing assigned responsibilities and additional work as needed.Participates in performance improvement activities to enhance service and patient care.Other Duties:Assists with the orientation of new personnel and serves as a role model for fellow employees.Demonstrates willingness to accept non-routine assignments when appropriate.Is authorized to access secured storage areas while performing essential job duties.Completes hand hygiene audits.Assists in stocking food pantry areas.Stocks supply areas.Serves as a communication liaison between patients and the healthcare team.Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.The Guthrie Clinic is an Equal Opportunity Employer.The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Worksite address
sayre, PA, 18840, US
Who can apply
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