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Job description
Must have reliable transportation
nOverview:
nSpecializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner. Float Universal Banker will frequently travel to different branches within a designated area to assist branch staff as needed.
nPrimary Responsibilities:
nEducate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs.
nEngage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.
nExplain the high-level criteria used to decision loan applications.
nComplete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
nFollow the Bank's sales process and provide simplified, customer-focused advice and guidance.
nProactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
nAdhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
nActively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
nIntroduce appropriate banking partner when servicing needs present an opportunity for a product solution.
nAssist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
nResolve and accurately log all customer complaints in the appropriate system.
nReview, approve and help resolve Consumer and Business Banking customer overdrafts.
nAccurately complete customer transactions.
nComplete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system.
nAdhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
nPromote an environment that supports belonging and reflects the M&T Bank brand.
nMaintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
nResponsible for meeting and maintaining registration requirements under the Federal SAFE Act.
nComplete other related duties as assigned.
nScope of Responsibilities:
nThe position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
nManagerial/Supervisory Responsibilities:
nNot Applicable
nEducation and Experience Required:
nHigh school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
nAbility to easily travel between branches on an as needed basis
nStrong verbal communication skills
nStrong interpersonal skills
nAbility to interact with varying customers (consumer to small business)
nAbility to effectively handle difficult customer conversations
nWell-organized
nProven time management skills
nProven prioritization skills
nAbility to work under critical time constraints in a team environment
nProficiency with internet user-level technology
nEducation and Experience Preferred:
nBilingual based on branch needs
nProven referral and/or sales ability
nPhysical Requirements:
nAbility to stand for long periods of time
nProlonged use of hands and fingers
nAbility to lift light to heavy objects weighting 5 lbs. to 30 lbs.
nAbility to read fine print
nAbility to interact with customers in an open face-to-face work environment
nM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $21.68 - $36.13 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.
nLocation
nDamascus, Maryland, United States of America
nM&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.
Worksite address
damascus, MD, 20872, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.