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Job description
Universal BankerThe Universal Banker is responsible for performing intermediate duties and support related to branch operational activities and financial services by processing all new account-related transactions. Assists customers in their selection of various accounts and financial services; cross-sells the Bank's products and services; opens, maintains and closes all account types; performs branch clerical duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.Essential duties include:Performing intermediate duties and support related to branch operational activities and financial services by processing all new account-related transactions.Assisting consumer and business customers in their selection of various accounts, products and financial services available from the Bank; and ensuring cross-sell opportunities are presented by applying professional sales techniques.Interviewing customers to obtain information; establishing proper identification of new customers; determining need and extent of reference investigation; and assisting customers in completing credit applications.Providing support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, vault teller and lending; and providing leadership, training and support to less experienced new account representatives and other branch staff members.Discussing, preparing and processing documents related to the Bank's ELECTRONIC BANKING services.Discussing and accepting merchant card applications for submission to the BANKCARD SERVICES DEPARTMENT.Making decisions regarding the opening of new deposit accounts and loans; assigning account numbers; completing forms requiring customer signature(s); checking credit history; accepting initial deposits; and preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.Operating personal computer to process account activity; determine balances and resolve problems within given authority.Processing various loan transactions; consumer, commercial and real estate loan payments and advances; processes reports and callbacks.Representing the Bank in various community, civic, and community reinvestment functions to further enhance the Bank's image and develop additional business.Providing effective customer service by answering customer questions; investigating and correcting errors; and resolving problems or other issues.Issuing official checks, certificates of deposit (COD), etc.Performing safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.Receiving and processing stop payment and hold orders.Presenting funds received from customer to teller for initial deposits; determining funds availability and obtaining receipt for customer.Processing credit reports, wire transfers, address changes, check and deposit slip orders, and endorsement stamp orders.Recording, filing, scanning documents, updating information and sorting mail or reports as required.Gathering data and process various reports and callbacks.Answering telephones and directing callers to proper Bank personnel.Processing loan and credit/debit card applications, card ordering and file maintenance.Processing statements, renewal notices and interest payments for IRA and certificates of deposit accounts.Assisting in opening and closing the vault daily; assisting in balancing vault currency and coin.Cross-training less experienced branch personnel.Typing routine letters reports and forms.Maintaining files, copying and faxing documents, and ordering and distributing supplies.Performing official notary service duties.Treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; accepting responsibility for own actions.Demonstrating knowledge of and adherence to Equal Employment Opportunity (EEO) policy; showing respect and sensitivity for cultural differences; educating others on the value of diversity; promoting working environment free of harassment of any type; building a diverse workforce and supporting affirmative action.Assurance of compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adherence to Bank Secrecy Act (BSA) responsibilities that are specific to the position.Completing administrative tasks correctly and on time; supporting the Bank's goals and values; benefiting the Bank through outside activities.Performing the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.Secondary duties include performing duties specific to the position and other functions as assigned.Supervisory responsibility includes providing leadership, training and support to less experienced new account representatives and other branch staff members.Minimum requirements include:Associate's degree (AA) or equivalent from a 4-year college or technical school; or 4 years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution operations, sales or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the "SAFE Act").Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account customers.Intermediate knowledge of related state and federal banking compliance regulations, and other Bank operational policiesIntermediate skills in computer terminal and personal computer operation; host computer system; and word processing, spreadsheet and account opening software programs.Intermediate typing skills to meet production needs of the position.Intermediate knowledge of general office practices.Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.Effective organizational and time management skills.Ability to work with minimal supervision while performing duties.Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.
Worksite address
milledgeville, GA, 31061, US
Who can apply
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