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Job description
Customer Service SpecialistJewett City Savings Bank is a full-service financial institution that has been part of the eastern Connecticut community for over 150 years. We are dedicated to providing financial services of the highest quality and value to our customers. We have thrived as an independent mutual savings bank by being financially responsible and remaining committed to our mission.While this position is posted as Universal Banker to align with common job-search terms, our official internal title is Customer Service Specialist to serve our depositors in our Plainfield, CT office.Job Responsibilities:Serve as the first level of customer contact upon entering the branch. Greet customers as they enter the lobby, engage the customer in conversation and service all of the customer's needs within scope of authority. Provide first line problem resolution.Open all types of deposit accounts and assist customers with any questions or problems on existing accounts. Perform file maintenance of customer account information. Process applications for ATM/debit cards, and telephone and online banking.Process customer transactions including deposits, withdrawals, loan payments, night drop transactions, telephone transfers, cash items and cash advances. Cash checks, sell bank checks and redeem savings bonds. Process IRA deposits, distributions and roll-overs.Serve as safe deposit attendant. Provide customer access to boxes and process new and closed rental agreements. Assist with check deposits and end-of-day processes.Maintain updated knowledge of Bank's products and services. Identify and actively follow up on customer sales opportunities. Cross sell Bank products and services and refer customer to our commercial lenders and investment representative.Ensure the accuracy of activities. Balance transactions and cash at the end of the day. Assist with check deposits and end-of-day processes.Job Requirements:No previous banking experience required. We offer a paid training program to teach you all the basics.High school diploma or equivalent, plus at least one year of customer service and cash-handling experience. Must be customer service orientated and have good decision making, attention to detail, and communication and computer skills. Must be able to lift 25 pounds (accommodations available for medical conditions) and be able to use various types of office equipment including computer terminal. May be required to work extended or weekend hours.Schedule:Part Time20 hours/weekMonday, Tuesday, Wednesday and Thursday 10:30 a.m. - 3:30 p.m.Normal days off: Friday, Saturday and SundayDuring the five week training program, You will be expected to work approximately 30 hours per week Monday through Friday.You may be assigned to work in any of our branch locationsBenefits:Jewett City Savings Bank is committed to the well-being of our employees. We offer a wide variety of benefits to support their physical health, financial health, and mental health.Time Off: Full time employees receive at least six weeks of time off to start (including holidays); this is prorated for part timersRetirement Plan: Contribute to a 401k plan and receive up to a 10.5% employer contributionHealth Insurance: Full time employees are eligible for medical, dental, and other insurance plansOther benefits include student loan repayment assistance, potential for an annual bonus, travel reimbursement, logo apparel, and an employee assistance program.All qualified applicants will receive consideration without regard to disability status, protected veteran status, or any other characteristic protected by law.
Worksite address
plainfield, CT, 06374, US
Who can apply
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