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Job description
Overview
Salary Range
$17.77 - $22.21 Hourly
Level
Entry
Position Type
Full Time
Job Shift
Day
Education Level
High School
Category
Customer Service
Job Description
The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs-such as opening accounts, handling transactions, and providing financial education-either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures.
Job Qualifications
EDUCATION/CERTIFICATION:
High School diploma or equivalent.
EXPERIENCE REQUIRED:
One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.
Learn more
FirstLight Federal Credit Union is an Equal Opportunity and Affirmative Action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.