About this opportunity
Indiana Members Credit Union lists this Universal Member Service Representative - Float opportunity in indianapolis, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Universal Member Service Representative – Float
The Universal Member Service Representative – Float position acquires and maintains member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the member's needs including consumer loans. This versatile role ensures smooth operations by stepping in to cover for other Universal Member Service Representatives during their absence, helping maintain exceptional member service and branch performance. Ensure members and potential members are serviced efficiently and accurately.
Essential functions:
Greet and direct members
Assist members with questions regarding account/products by phone or in person
Responding to member and potential member inquiries
Assist with balancing and detailing (cash drawer, recycler, coin machine and vault as scheduled - daily, weekly, etc.)
Reconcile all ITM accepted negotiable items against reports for accuracy - weekly, if applicable
Maintain and update members accounts
Accurately open and close all types of accounts (IRA's, certificates, and business accounts), while ensuring required forms and records are completed in compliance with internal policies and statutory regulations.
Order/count cash – if applicable
Maintain Safe Deposit boxes – if applicable
Ensure all audit and security policies and procedures are followed
Scan negotiable items and other member documents
Process night drop deposits and payments
Distribute and process incoming mail
Verify and balance Gift cards
Process check orders
Filing, shredding, etc.
Assist Branch Manager and other team members
Keep lobby stocked and straighten
Assemble new membership account packets
Competencies:
Fluent in the English language
Attention to detail, maintaining adaptability, flexibility and organizational skills to effectively prioritize multiple tasks.
Excellent interpersonal skills
Strong communication skills, verbal and written
Analytical and problem solving
Work environment:
Retail Branch
Physical demands:
Long periods of sitting
Extended periods of time viewing computer monitor – vision
Handling – ability to touch, feel, lift, operate and control equipment, materials, tolls and objects with hands
Reaching
Travel required:
Retail branch locations in the Indianapolis and surrounding areas
Required education and experience:
High School diploma or equivalent
12-months financial institution or credit union experience
Consumer lending product knowledge
Expert in use of core system, CRM, imaging, and account opening
Successfully complete internal training – Advanced Basics of Products and Services; Sales and Service Strategies training, Teller Supervisor Training, UMSR Training
Additional eligibility requirements:
This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.
Worksite address
indianapolis, IN, 46262, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.