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Job description
Location
This position is located at 75 Middlesex Turnpike, Burlington, Massachusetts, 01803 United States
Role Summary
Our Brand Ambassadors are the heart of the store, bringing Urban Outfitters to life through real connections, personal style, and a love for pop culture. You're not just helping customers, you're creating an experience that feels authentic, fun, and uniquely UO.
If you're someone who loves self-expression, staying tapped into trends, and connecting with people, this is your space.
Role Responsibilities
Create Real Connections
Start conversations that feel natural, not scripted. Get to know customers, share your perspective, and help them discover pieces that fit their style
Bring the Brand to Life Show up as you. Your individuality, creativity, and perspective are what make the UO experience different. Stay in the know on product drops, trends, and what's happening in-store and online
Create the Energy on the Salesfloor Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about. Your energy helps create memorable experiences that keep customers coming back
Make Shopping Seamless Help maintain a space that feels inspiring, organized, and easy to shop. From restocking to styling displays, you'll keep the store looking fresh and on-brand
Use in-store tech to support customers however they want to shop whether that's in-store, online, or somewhere in between.
Stay Curious + Flexible Be open to trying new things, jumping in where needed, and learning as you go. Every day is a little different, and that's part of the fun
Work as a Team Support your team, share ideas, and bring good energy. We show up for each other and make the store a positive place to be
Role Qualifications A genuine love for Urban Outfitters
Confidence in expressing your personal style and creativity
A people-first mindset, you enjoy meeting and helping others
A collaborative attitude and positive energy
Comfort in a fast-moving, ever-changing environment
Flexibility with scheduling (nights, weekends, holidays)
Experience in retail or customer service is a plus, but not required
The Perks A team that celebrates you for being you
Flexible scheduling that works with your life
Employee discount on UO products
Opportunities to grow within the brand
Hands-on experience with fashion, culture, and retail
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
#URBANNA
Pay Range
USD $15.00 - USD $15.00 /Hr.
US EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
Worksite address
burlington, MA, 01805, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.