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Emerson Hospital

Urgent Care Center Medical Assistant/Coordinator

concord, MA

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Job description

Urgent Care Center Medical Assistant/Coordinator

Schedule: Part Time

Pay Range: $18.00 - $26.00 / Hourly

Shift: Day/Eve shift

Hours: 8:00-8:00, 9:00-5:00

About this role

Make a Difference as the Heart of Urgent Care

Join our urgent care team as a Medical Assistant/Coordinator, where you'll be a vital link in patient care. In this role, you'll provide hands-on clinical support to physicians, assist with patient care plans, and help maintain a smooth workflow in a fast-paced urgent care environment. You'll also support front office staff, working as part of a collaborative team to deliver exceptional patient experiences.

Reporting to the Practice Manager and working directly with physicians, you'll combine clinical expertise with administrative support to ensure every patient receives efficient, compassionate care.

What You'll Do

Assist physicians in implementing patient care plans and procedures

Perform clinical duties, including vital signs, phlebotomy, and EKGs for patients of all ages

Support front office staff and office coordinators with administrative tasks

Accurately record patient demographics, schedules, and clinical information in the EMR

Ensure proper handling of laboratory specimens and assist with office and lab procedures

Communicate effectively with patients, families, and the care team both in person and by phone

Process insurance verifications, billing, and other financial transactions as needed

Maintain confidentiality and follow all regulatory, safety, and quality standards

Work independently or collaboratively in a fast-paced, high-pressure environment

What You Bring

Education

High School Diploma or equivalent preferred

Graduate of a certified or registered medical assistant program preferred

Experience

Minimum 1 year in urgent care or a related healthcare setting preferred

Minimum 1 year of phlebotomy experience with patients of all ages highly preferred

Equivalent combinations of education and experience may be considered

Licensure & Certification

CPR/BLS certification required (or to be obtained within 4 months of hire if not current)

Key Skills & Strengths

Strong clinical skills with attention to detail, critical thinking, and problem-solving abilities

Knowledge of medical terminology, office procedures, laboratory procedures, and clinical protocols

Proficiency with EMR/EHR systems, Microsoft Office, Outlook, and scheduling software

Excellent verbal and written communication skills

Superior customer service skills and ability to handle escalated patient issues professionally

Ability to work independently and as part of a team in a fast-paced environment

Organizational skills with the ability to multitask effectively

Knowledge of medical billing, coding, and third-party payer requirements

Ability to maintain confidentiality and handle sensitive patient information

Why Join Us?

Be an integral part of a collaborative, patient-focused urgent care team

Work in a dynamic environment supporting both clinical and administrative operations

Gain experience in a wide range of urgent care procedures and patient interactions

Opportunities for professional growth, certification support, and skill development

Make a meaningful impact on patients' care and experience

To apply, please visit: jobs/urgent-care-center-medical-assistantcoordinator-35137/

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