About this opportunity
Samprasoft lists this User Experience Conversational Designer opportunity in minneapolis, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
UX Conversational Designer
CVS Health is looking for a strong individual contributor that will be responsible for creating User Experience (UX) Conversational designs for our Cognitive Artificial Intelligence (AI) portfolio of products including voice and chat bots.
Start Date: As soon as possible, no later than 9/29/23
Duration of the engagement: 6+ months
Preferred location: On-Shore/United States; Remote; working hours Eastern Standard Time required
Rate Card Role: Architect Specialized II
Key Responsibilities:
Create dialogue flows and write content for voice and/or chat interfaces, leveraging AI technology to deliver virtual assistant capabilities
Use best practices, frameworks and processes to deliver best in class user experiences for Cognitive AI products
Lead engagement with business stakeholders to frame problems, prioritize and scope design efforts, receive and respond to design feedback with the ultimate goal of delivering a superior user experience via our AI products
Leverage the blend of Voice User Interface (VUI) experience and AI technology to create superior user experiences
Constantly learn from our members, providers and colleagues and distill feedback to determine what customers need to not just be satisfied, but delighted with our AI enabled self-service products
Lead design sessions, UX requirements definition sessions and design thinking workshops and accurately scope UX research and design work
Guide effective documentation and communication design – via sample dialogs, wireframes, mockups, prototypes, written requirements and usability documentation
Create and deliver articulate and motivational presentations to peers, executives and stakeholders supporting UX work, concepts, planning and management for Conversation AI products
Required Qualifications:
Bachelor's Degree in business, technology or design program or direct and applicable work experience
5+ years-experience designing multi-channel customer-centered experiences
3+ years-experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
Experience working in a fast-paced, matrixed environment
Highly effective communicator with technical expertise
Demonstrable experience designing and/or deploying: Voice and/or text-based conversational flow for virtual assistants VUI/IVR flows for enterprise contact centers
Excellent relationship-building skills and proven ability to work collaboratively through various lines of business and functional areas, promoting a culture of proactive teamwork
Outstanding communication/presentation skills (verbal and written). Should have a high degree of comfort speaking with internal stakeholders
Analytical mindset with proven experience using data and data-driven insights to support decisions and ability to represent them visually to all levels of an organization
Preferred Qualifications:
Masters degree in business, technology or design program
Fluent in Spanish
Experience with Visual Design for ChatBot
Experience with scaled agile (SAFe) methodology
Experience with Miro, LucidChart, Visio dialogue flow development.
Worksite address
minneapolis, MN, 55400, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.