Availability awaiting confirmation
We are waiting for a fresh update from the source. This page preserves the last received job details; current availability is not confirmed.
Job description
User Experience Designer
Location: On-Site — 15 MetroTech Center, Brooklyn, NY 11201
About the Opportunity
A city-wide initiative to protect New Yorkers from the $6.5 billion lost annually to phone and online scams. This UX Designer will lead the end-to-end design of a product that directly serves vulnerable communities, including elderly residents and immigrant populations, by making scam prevention tools accessible, intuitive, and trustworthy.
This is meaningful, mission-driven work at the intersection of civic technology, public safety, and digital equity.
What You'll Do
Lead user research with vulnerable populations (elderly residents, immigrant communities) to surface real needs and inform design decisions
Develop personas and end-to-end journey maps covering the full victim experience — from initial scam contact through 311 referral and digital resource navigation
Translate research into functional requirements for the app's call-filtering interface and web resource navigation
Produce high-fidelity wireframes and interactive prototypes in Figma for stakeholder reviews and developer handoff
Craft plain-language, trauma-informed content in collaboration with the 311 team
Run iterative usability testing with diverse user groups to identify and eliminate friction
Ensure all deliverables align with NYC's brand identity and design system standards
Required Qualifications
14+ years of UX / Product Design experience
Strong command of user research methods — both qualitative (moderated interviews, usability testing) and quantitative
Proficiency in Figma and Adobe Creative Suite for high-fidelity design and prototyping
Experience on cross-functional teams alongside engineers and product managers
Strong written and verbal communication skills
Preferred Qualifications
Experience designing for multilingual audiences (Spanish, Chinese, and/or Russian)
Mobile app design experience (iOS/Android) and mobile-responsive web design
Accessibility expertise for senior users — high-contrast design, legible typography, screen-reader optimization
Familiarity with municipal or enterprise-level design systems
Why This Role
This is a rare opportunity to do UX work that has a direct, measurable impact on the safety and wellbeing of New York City residents. The designer in this role won't be optimizing a checkout flow — they'll be building tools that help vulnerable people protect themselves and recover when they've been victimized.
Worksite address
brooklyn, NY, 11210, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.