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Job description
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UX Strategist - Digital Experience Diagnostician
A MAJOR TECH FIRM CLIENT is seeking an experienced UX Strategist with exceptional diagnostic capabilities to join the digital transformation team. In this role, you'll leverage your expertise in low-code/no-code platforms and content management systems to identify underlying user experience challenges and develop innovative solutions for clients across multiple industries.
Key Responsibilities
Digital Experience Diagnostics : Conduct comprehensive assessments of client digital ecosystems to identify underlying UX issues that may not be immediately apparent to stakeholders
Low-Code/No-Code Solution Architecture : Design and implement user-centered solutions using platforms like Webflow, Bubble, Wix, Shopify, or similar tools to rapidly prototype and deploy improvements
CMS Strategy & Implementation : Evaluate, recommend, and configure content management systems (WordPress, Drupal, Contentful, etc.) that align with client business objectives and user needs
Research Leadership : Design and execute mixed-method UX research studies including contextual inquiry, usability testing, and analytics analysis to uncover hidden pain points
Stakeholder Alignment : Facilitate workshops and collaborative sessions to build consensus around problem definitions and solution approaches
Measurement Framework Development : Create KPI frameworks to validate solution effectiveness and demonstrate ROI
Qualifications
5+ years of experience in UX strategy, service design, or digital transformation roles
Demonstrated expertise with multiple low-code/no-code platforms and CMS systems
Strong portfolio showcasing diagnostic approaches and problem-solving methodologies
Experience conducting heuristic evaluations and usability assessments
Excellent facilitation skills for stakeholder workshops and collaborative sessions
Ability to translate complex technical concepts into clear business value propositions
Bachelor's degree in Human-Computer Interaction, Information Architecture, Design, or related field (Master's preferred)
Desired Skills
Experience with design systems implementation and governance
Knowledge of accessibility standards and inclusive design principles
Familiarity with data visualization tools for presenting research insights
Background in change management or organizational psychology
Experience in agile or lean UX methodologies
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Contract
Job function
Job function
Engineering, Information Technology, and Research
Industries
Technology, Information and Media, Information Services, and IT Services and IT Consulting
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Disability insurance
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