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Job description
Salary : $2,182.40 - $3,301.60 Biweekly
Location : 2925 Dr Martin Luther King Jr Blvd, Fort Myers, FL
Job Type: Full-Time
Job Number:
Department: Utility Billing
Opening Date: 07/10/2026
Closing Date: Continuous
FLSA: Non-Exempt
Description
The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers. The salary shown in the job description is the full range for this position from entry to later career.
NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.
FLSA Status: Non-Exempt Safety Sensitive :NO Level II Screening : NO
When Assigned to Billing :
Under the general direction of the designated supervisor, this position is responsible for ensuring accurate and timely billing for City water, sewer, and trash service.
Carries out supervisory responsibilities in accordance with the City's policies and applicable laws. Responsibilities include planning, assigning, and directing work, addressing complaints and resolving problems.
Responsibilities and Reporting During an Emergency Situation :
Essential Employees may be required to work during a declared emergency. Depending on the nature of the emergency, this may require working around the clock for several days on short notice.
Non Essential Employees will not be required to work during a declared emergency. The employee's Department Head will determine when the employee will be required to work.
Duties/Responsibilities
Responsible for developing and implementing a training program for Utility Billing Specialists.
Assist Customer Service Representatives in resolving problems.
Resolve customer issues in an equitable manner and in accordance with City ordinances and policies.
Develop and maintain written standard operating policies and procedures for Utility Billing Specialists.
Responsible for promoting positive working relationship and image of Utilities and the City.
This position requires regular and reliable attendance and the employee's physical presence at the workplace.
Performs other duties as assigned.
When Assigned to Billing : Responsible for coordinating the flow of information required for billing and collection.
Responsible for printing, reviewing, verifying, and editing four billing cycles; and all required reporting.
Responsible for processing of utility work orders for meter re-reads, process and activate new meter installs, change out of meters, and removal of meters.
Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of bookkeeping and clerical accounting principles, practices, and terminology.
Knowledge of modern office procedures, methods, and equipment including computers, typewriters, printers, copiers, and telephone answering devices.
Knowledge of principles of business letter writing and basic report preparation.
Knowledge of Mathematical principles.
Knowledge of principles and practices of effective supervision, organizational structures, administration, and leadership.
Skill in the methods, procedures, practices, and terminology used in billing and financial record keeping work.
Skill in computer applications such as word processing, spreadsheets, and statistical databases.
Skill in leadership development and supervisory techniques.
Skill in analytical thinking.
Ability to establish and maintain effective working relationships not limited to employees, customers, and outside vendors.
Ability to learn basic programs and services of the organization relating to service fees, billing, and account maintenance.
Ability to perform responsible bookkeeping, clerical accounting.
Ability to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
Ability to understand, interpret and apply general and specific administrative and departmental policies and procedures.
Ability to exercise tact and judgment in responding to inquiries and resolving complaints and problems.
Ability to make mathematical computations rapidly and accurately.
Ability to find and reconcile discrepancies in balancing accounts.
Ability to maintain records and reports.
Ability to operate and use modern office equipment including a computer and various software packages.
Ability to operate 10-key calculator by touch.
Ability to work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to analyze and interpret problems, and draw conclusions.
Ability to performing under frequent deadlines, re-prioritization of tasks and assignments, and in response to emergencies.
Minimum Requirements Associate's Degree from an accredited college or university in Accounting or related field, and three years' experience in customer service and or utilities accounting or related work. Experience can be substituted for a degree on a year-for-year basis.
Physical Demands and Working Conditions
This work typically requires the following physical activities to be performed. Balancing - maintain equilibrium to prevent falling while walking, standing, or crouching.
Climbing - ascending, descending ladders, stairs, ramps, requires body agility.
Reaching - extending hands or arms in any direction.
Repetitive Motion - substantial movements of wrists, hands, fingers.
Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
Standing - for sustained periods of time.
Stooping - bending body downward, forward at waist, with full motion of lower extremities and back.
Talking 1- expressing ideas by spoken word
Crouching - bending body forward by bending leg, spine.
Feeling - perceiving attributes of objects by touch with skin, fingertips.
Fingering - picking, pinching, typing, working with fingers rather than hand.
Grasping - applying pressure to object with fingers, palm.
Handling - picking, holding, or working with whole hand.
Hearing 1 - perceiving sounds at normal speaking levels, receive information.
Hearing 2 - receive detailed information, make discrimination in sound.
Kneeling - bending legs at knee to come to rest at knees.
Lifting - raising objects from lower to higher position, moving objects side to side, using upper extremities, back.
Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
Visual Acuity 2 - color, depth perception, field of vision.
Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.
Walking - on foot to accomplish tasks, long distances, or site to site.
Work performed is primarily: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
WORK ENVIRONMENT Works in an office environment and sits for long periods of time.
Contact with internal and external customers, outside agencies and the general public.
May be required to work hours other than the regular schedule including nights, weekends, and holidays
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.
Full-time regular City employee benefits: Health Insurance () City paid employee coverage. HMO or PPO plans are available. Dependents can be added, Employee pays 30% of premium. Premium deductions are taken pre-tax.
Basic Life Insurance () City paid. The benefit is equal to 1x the annual base pay, rounded to the nearest $ .
Optional Vision Insurance () Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Optional Dental Insurance () Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Supplemental Insurance Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
Pension Plan (General) Administered by
Pension Plan (Police and Fire) administered by
401(a) ( ) Certain management positions can opt out of the General Pension into a 401(a).
Roth IRA () Offered through payroll deduction.
Disability () Employee paid short & long-term disability insurance.
Leave Time (Sick, Vacation)
Paid Holidays City recognizes 13 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, Christmas Day, Birthday Holiday and Floating Holiday.**Birthday and Float after 1-year of service.
Deferred Compensation Programs () OR () Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
Flexible Spending Accounts Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
Payroll Direct Deposit Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
Employee Assistance Program () City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
Please note: Benefits do not apply to On-Call, Temporary, or Seasonal positions. Insurance Benefits only apply to regular Full-time positions.
01
Do you currently possess a minimum of an Associate's Degree from an accredited college or university in Accounting or related field, and three years of experience in customer service and or utilities accounting or related work; OR an equivalent combination of education and experience that provides the required knowledge, skills, and abilities? Yes
No
02
If the answer is Yes to question #1, please explain. If you answered "No" please enter "n/a".
Required Question
Worksite address
fort myers, FL, 33916, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.