About this opportunity
GovernmentJobs.com lists this Utility Billing Specialist opportunity in romulus, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Utility Billing Specialist
Under the supervision of the Director of Finance and/or Assistant Finance Director, performs various public relations oriented activities to alleviate conflicts between the City and water and sewer service customers. Handles complaints both over the phone and at the counter, counseling customers and arranging solutions to ease conflicts.
Essential duties and responsibilities include:
1. Assisting both commercial and residential customers over-the-counter and by telephone with complaints regarding inaccurate water billings. May check meter readings to assure computation and have meters checked for malfunctions. Assists with other questions, problems and complaints regarding water and sewer billings and issues revised billings.
2. Explaining regular billing procedures and interviewing customers to determine whether an alternative payment arrangement is necessary.
3. Communicating the standards and processes of shut-offs, turn-ons and procedures related to water/sewer.
4. Preparing and processing all work orders for activities such as new service connections, system maintenance, termination of services and various inspections.
5. Enforcing the City's water and sewer ordinance.
6. Maintaining comprehensive records relating to water and sewer activities and preparing a variety of regular and special reports as needed.
7. Processing water and sewer service applications, assisting applicants as needed.
8. Taking requests for both turn-on and turn-off water service actions. Notifies water service maintenance crews of action, prepares and sends final bill to last resident.
9. Performing various water and sewer service/billing and clerical support activities as workloads, temporary absences or emergencies dictate.
10. Facilitating job sharing and training of water updates/billing. Educates staff on water programs such as ERAP, WRAP and CERA.
11. Functions as a water liaison to the Finance Director and Assistant Finance Director.
12. Performs other duties as assigned. Will be required to use computers.
Qualification requirements include:
Education: Possession of a high school diploma or its equivalent with some courses in mathematics and accounting.
Experience: Must have a minimum of two years' experience in billing, processing, importing and exporting utility meter data, water report analysis experience, and public relations experience.
Other skills and abilities include:
Strong computer skills.
Worksite address
romulus, MI, 48174, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.