About this opportunity
Steampunk.com lists this UX / CX Designer opportunity in mclean, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
nSteampunk is seeking a UX/CX Designer to lead digital customer experience measurement and accessibility conformance for a large federal advisory program, guiding the client through our Design Intelligence® framework. You'll plan and execute CX initiatives from discovery through measurement — research, testing, and iteration — serving as the voice of the user to ensure their needs are reflected in every recommendation.
nContributions
nResponsibilities:
nnnDeliver a Digital CX Measurement and Reporting Plan aligned to OMB Circular A-11 Section 280
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nnConduct user workshops and interviews to frame pain points, validate hypotheses, and inform priority journey maps
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nnEstablish a CX measurement baseline and priority journey maps for client-selected services, expanding to 100% of designated services in later performance periods
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nnConduct user research and testing to translate user needs into CX measurement priorities and recommendations
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nnOwn the pre-release accessibility checklist, verifying Section 508/WCAG 2.1 conformance before release rather than remediating after
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nnSupport Paperwork Reduction Act (PRA)-compliant survey design for CX measurement
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nnCollaborate and communicate stakeholder and user needs across a cross-functional Agile team
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nnContribute to executive dashboard design supporting stated satisfaction and accuracy targets
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nnEnsure all deliverables are produced at consistent, high quality across assigned workstreams
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n nQualifications
nRequired:
nnnAbility to obtain and maintain a U.S. government security clearance
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nnBachelor's degree, preferably in HCD, HCI, UX/CX Design, or a related field
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nn5+ years of UX/CX research and design experience
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nnPortfolio demonstrating UX/CX research process, methods, and craft
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nnDemonstrated knowledge of Section 508/WCAG 2.1 accessibility standards and experience embedding them into a production workflow
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nnExperience conducting user research techniques such as interviews, co-creation workshops, heuristic evaluation, and card sorting to inform journey maps and experience measurement
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nnExperience conducting moderated and unmoderated usability and accessibility testing
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nnExperience with journey mapping and experience-analytics methods
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nnExperience working within an Agile delivery framework, integrating research and measurement activities into program cadences
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nnExcellent written communication and presentation skills to convey CX findings and recommendations
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nnExperience collaborating within a multidisciplinary delivery team, including service designers, data specialists, and change-management professionals
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n nPreferred:
nnnFamiliarity with OMB Circular A-11 Section 280 CX measurement requirements
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nnFederal digital services experience
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nnPrevious experience working as a consultant
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n nAbout steampunk
nSteampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $75,000 to $140,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.
nIdentity Statement
nAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
nSteampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian,Healthand DoD sectors. Through our Design Intelligence™ process , we are fundamentally changing the expectations ourFederalclients have for true shared accountability in solving their toughest mission challenges.If you want to learn more about our story, visit .
nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.
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nJob Location US-VA-McLean
nPosted Date 5 days ago (9/29/2026 5:29 PM)
nJob ID 8266
nClearance Requirement Public Trust
Worksite address
mclean, VA, 22107, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.