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Job description
UX Designer/UX Researcher - Employee Experience
We are seeking a UX/UXR Designer to support employee-facing digital products and operational tools for a major airline. This is a hands-on design role focused on improving the systems employees use to do their jobs every day. We're looking for someone who has experience designing complex internal or enterprise tools and is comfortable conducting their own research and usability testing to inform design decisions.
Candidates may be based in Chicago or Houston. Remote candidates (US-based only/no sponsorship required) may also be considered with highly relevant airline, employee experience, or operational technology experience.
Top Skills & Experience
Strong UX Design experience across complex digital products, workflows, or enterprise systems.
Experience designing employee-facing, internal, operational, or workflow-based tools.
Ability to own the design process from discovery and user flows through wireframes, prototypes, and detailed interaction design.
Hands-on research experience, including employee/user interviews, usability testing, concept validation, and synthesizing findings into design decisions.
Strong product and systems thinking with the ability to balance user needs, business goals, and technical/operational constraints.
What You'll Do Design and improve digital tools supporting employees across operational and corporate environments.
Partner with employees and stakeholders to understand workflows, pain points, workarounds, and unmet needs.
Create user flows, wireframes, prototypes, and detailed designs for web and mobile experiences.
Conduct usability testing, interviews, and concept validation to evaluate and iterate on solutions.
Work closely with Product, Engineering, Research, and business stakeholders throughout the product lifecycle.
Help simplify complex and legacy workflows while working within established design systems and technical constraints.
Clearly communicate design rationale, research findings, tradeoffs, and recommendations to stakeholders.
What We're Looking For Professional UX or Product Design experience with a strong portfolio
Experience with internal tools, employee experiences, enterprise software, or complex operational workflows
Strong interaction design, information architecture, prototyping, and systems-thinking skills
Experience conducting research as part of the design process
Experience designing across web and/or mobile products
Ability to work independently and navigate ambiguity
Strong stakeholder communication and collaboration skills
Preferred: Experience within airlines, aviation, Tech Ops, logistics, manufacturing, supply chain, field operations, HR technology, workforce tools, or other operationally complex environments. Experience with AI-enabled products, native mobile/iOS, or enterprise platforms such as Workday, ServiceNow, or Oracle is also a plus.
Compensation & Benefits Hours: 40 hours per week
Location: Chicago, IL or Houston, TX; highly relevant remote candidates may be considered
Work Authorization: Must be eligible to work in the U.S. (no H-1B, no C2C)
Duration: Long-term contract, ongoing with no end date
Portfolio: Required for consideration
Benefits: Medical, Dental, Vision, and 401(k) after 60 days, plus applicable PTO and sick leave per state/local law
Pay Range: Up to $65 per hour (W2)
Worksite address
houston, TX, 77246, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.