About this opportunity
Zohorecruit lists this UX Writer opportunity in vienna, West Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Basic Purpose to shape product experiences by creating useful, meaningful technical text and documents that help users complete the task at hand. Set the vision for content and drive cohesive product narratives across multiple platforms and touch points. Manage user experience writing workflow, maintaining deadlines and ensuring timely deliverables to the design team. Work independently with limited guidance and direction on moderately complex projects. Participate in the creation and evolution of user experience messaging strategy. Recommend messaging solutions that support the user experience and meet brand tone and voice guidelines.
Responsibilities
Drive a vision for instructional, educational and help based content across all products
Write clear, concise user interface copy for products, including microcopy, instructional text and error messaging
Develop a vision for messaging across a given product and ensure tactical execution to drive cohesive narratives across all digital touch points
Utilize storytelling and narrative skills to improve user experience in alignment with the brand's tone and voice
Collaborate with designers, analysts, researchers and product managers to define and drive user-centered experiences
Influence writing strategy and anticipates internal/external business challenges
Originate new concepts, strategies or innovative approaches to user experience messaging that have significant impact
Coordinate the writing processes to improve project efficiency
Ensure all user interface language follows brand's conventions for punctuation, capitalization and grammar
Identify opportunities to define and establish conventions for digital messaging
Create and apply user experience models, such as journey maps or personas
Research and analyze moderately complex messaging problems, identify opportunities to solve problems utilizing text
Remain knowledgeable and serve as advocate for content best practices within UX Design team
Manage multiple projects under tight deadlines across a broad variety of product categories and audiences
Proactively identify language concerns and successfully addresses those issues to ensure projects stay on track to meet project milestones, project time/scope/quality/funding expectations, and business objectives
Assist teams through the Development Lifecycle for multiple projects within various phases; ensuring that the deliverables meet language expectations
Identify opportunities to improve workflows and efficiency for developing language within products that meet business and member needs
Work on multiple projects prioritizing them according to project needs, level of effort of tasks and project timelines
Perform active check-ins with UX and visual designers to ensure all materials are vetted through the technical writing team
Participate in development, testing and implementation of UX design projects
Analyze and document project requirements
Maintain and monitor solution effectiveness
Remain abreast of emerging technologies and industry best practices and trends
Perform other related duties as assigned
Requirements
Qualifications
Bachelor’s degree in English, Communications, Journalism or the equivalent combination of education, training, and experience
Working experience outside the classroom in technical writing, UX writing, fact-checking, copywriting or content/creative strategy
Advanced cross-group collaboration and persuasion skills
Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
Ability to lead, guide and mentor others
Ability to articulate design concepts to a broad audience, including non-designers
Advanced communication skills both verbal and visual
Advanced detail and organizational skills
Ability to apply analytical, creative, visual, and critical thinking
Advanced knowledge of effective writing and editing
Experience of user centered design processes and best practices
Working knowledge of web, mobile and application design
Working knowledge of best practices for web and mobile-based content, tools, and forms
Desired - Master’s degree in English, Communications, Journalism, or the equivalent combination of education, training, and experience
Desired - Knowledge of financial services industry and products
Desired - Human Factors Institute Certified Analyst
* Local candidates able to work hybrid only. * No 3rd party recruiters please.
* Our client will only accept the following: US Citizens, Green Card Holders, TN Visa, Green Card EAD's. Candidates cannot be on a sponsored work Visa.
Fulltime Hourly Employees are eligible for:
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.