Job description
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
At Job Duck, we are looking for a compassionate and highly organized Bilingual Client Relations and Intake Coordinator who is passionate about helping individuals navigate important moments in their lives. In this role, you will serve as the first point of contact for potential and existing clients, ensuring they receive prompt, professional, and empathetic support. You will play a vital role in gathering critical information, coordinating consultations, maintaining accurate records, and helping clients feel informed throughout the process. The ideal candidate is a strong communicator who thrives in a fast paced environment, values meaningful client relationships, and is committed to delivering exceptional service with empathy and professionalism.
Monthly Compensation Range: $1,142 to $1,220 USD
Responsibilities include, but are not limited to:
Schedule consultations, appointments, and meetings
Follow up with potential clients regarding case eligibility and next steps
Document and organize intake information for attorney review
Assist with administrative and operational tasks that support the intake process
Ensure all records, notes, and communications remain accurate and up to date
Coordinate communication between clients and the legal team
Provide exceptional customer service throughout the client journey
Communicate with existing clients regarding case updates and general inquiries
Generate and send proposals, agreements, and related documents as needed
Manage and maintain client information within the CRM
Track follow ups and maintain consistent communication with leads and clients
Serve as the primary point of contact for prospective clients during the intake process
Send payment links and collect consultation fees
Conduct initial immigration intakes and gather detailed client information
Answer and manage urgent inbound calls from prospective clients
Requirements:
Schedule: Monday through Friday, 08:30 AM to 05:00 PM CST
• Location: Remote
• Time Zone: Central Standard Time (CST)
Language Requirement: Fluent English and Spanish required
• Industry: Immigration Law
Call Volume: Medium call volume expected
Experience in immigration law is appreciated but not required
Strong customer service experience is required
Experience handling sensitive or urgent client situations is highly preferred
Ability to communicate with empathy and professionalism during high stress situations
Strong organizational and follow up skills
Comfortable managing multiple priorities simultaneously
Ability to work independently while collaborating closely with the legal team
Experience scheduling appointments and consultations
Experience managing client records and CRM systems
Ability to collect and organize detailed client information accurately
• Software and Tools:
◦ DocketWise
◦ LawPay
◦ Grasshopper
◦ Calendly
◦ Ruby Receptionist
◦ Google Workspace
◦ Gmail
◦ AI transcription tools
◦ Payment processing platforms
• Firm observes federal holidays
Firm traditionally closes for approximately two weeks during the Christmas season
Required Skills
• Bilingual Communication Skills
• Customer Service Excellence
• Active Listening
• Empathy and Compassion
• Client Relationship Management
• Verbal and Written Communication
• Attention to Detail
• Organization and Time Management
• Case Intake Coordination
• Appointment Scheduling
• CRM Management
• Follow Up and Case Tracking
• Problem Solving
• Professional Judgment
• Confidentiality and Discretion
• Adaptability
• Commitment and Reliability
• Determination and Accountability
• Cultural Sensitivity
• Ability to Remain Calm Under Pressure
• Team Collaboration
• Service Oriented Mindset
• Strong Work Ethic
• Values Driven Professionalism
Work Shift:
8:30 AM - 5:30 PM [CST][CDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas
Who can apply
The source lists worldwide eligibility. Accepted UTC offsets: UTC-11, UTC-10, UTC-9.5, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC-4, UTC-3.5, UTC-3, UTC-2, UTC-1, UTC+0, UTC+1, UTC+2, UTC+3, UTC+3.5, UTC+4, UTC+4.5, UTC+5, UTC+5.5, UTC+5.75, UTC+6, UTC+6.5, UTC+7, UTC+8, UTC+8.75, UTC+9, UTC+9.5, UTC+10, UTC+10.5, UTC+11, UTC+12, UTC+12.75, UTC+13, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.