Job description
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a highly professional and customer-focused Lead Qualification Specialist to serve as the first point of contact for potential clients. This role is ideal for someone who enjoys building connections, asking thoughtful questions, and helping people navigate important legal matters with confidence and care. You will manage a high volume of inbound and outbound communications, qualify leads, schedule consultations, and ensure every prospective client receives a positive experience. Success in this position comes from being organized, empathetic, persuasive, and committed to providing exceptional service while maintaining efficiency in a busy legal environment.
Monthly Compensation Range: From 1,142 to 1,220 USD
Responsibilities include, but are not limited to:
Deliver a positive and professional client experience throughout the intake process
Ensure timely follow-up with prospects and clients
Track and maintain lead information within the CRM
Schedule consultations and case evaluations
Maintain ongoing communication with prospective clients
Conduct initial client intake conversations
Follow up with existing and uncontacted leads
Participate in coaching and training sessions
Qualify leads based on established criteria
Manage and organize email communications
Perform data entry and update client information
Transfer calls to appropriate team members when necessary
Contact potential new clients who submit contact forms and website inquiries
• Answer and manage incoming phone calls
Requirements:
Minimum 1 year of experience working as an Intake Specialist (preferrable in a law firm)
• Sales, intake, customer service, or client-facing experience required
Comfortable working with a high-volume phone environment
• Exceptional customer service skills
• Strong active listening abilities
• Ability to build rapport quickly
Confident and professional phone presence
• Strong lead qualification capabilities
Effective questioning and probing techniques
Excellent verbal and written communication in both English and Spanish
Ability to follow instructions and established processes
Strong organization and multitasking skills
Empathetic approach to client interactions
Sales and relationship-building mindset
Ability to manage a high volume of follow-ups
• Receptive to coaching and feedback
Accurate data entry and documentation skills
Location and timezone: Remote, Pacific Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Very high volume (80-100 calls per day)
• Software and Tools Required:
- CRM: Clio
- VOIP: DialPad
Other: Slack, Google Drive, Lex Receptionist
Work Shift:
8:00 AM - 5:00 PM [PST][PDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.