Job description
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
At Job Duck, we connect talented professionals with growing law firms that need dedicated team members to help drive case progress and deliver exceptional client service. We are seeking a Personal Injury Intake and Case Manager who is passionate about helping clients navigate the legal process while ensuring cases move forward efficiently. In this role, you will serve as a key point of coordination between clients, medical providers, insurance companies, courts, and legal staff. The ideal candidate is proactive, empathetic, highly organized, and eager to take ownership of responsibilities without constant supervision. If you thrive in a fast paced environment, enjoy solving problems, and take pride in keeping cases on track, this could be an excellent opportunity for you.
•Monthly compensation: 1220 USD to 1320 USD
Responsibilities include, but are not limited to:
Follow up on outstanding requests with clients, medical providers, insurance companies, and third parties
Report claims and assist with claim related processes
Communicate with courts regarding case related matters and updates
Monitor case progress and help move files through each stage of the case lifecycle
Request and obtain medical records and supporting case documentation
Conduct client intake activities and gather necessary information and documentation
Identify and resolve case bottlenecks proactively
Track deadlines and outstanding items to ensure timely completion
Coordinate with attorneys and legal staff regarding next steps and case developments
Provide case updates and maintain regular communication with clients
Maintain accurate and organized records within the case management system
Requirements:
•Timezone: • Eastern Standard Time (EST)
•Schedule: • Monday through Friday 8:30 AM to 5:30 PM EST
•Prior experience as a Personal Injury Case Manager, Intake Specialist, or Legal Assistant
•Strong understanding of personal injury case workflows
•Experience handling client communications and case documentation
•Ability to manage multiple active cases simultaneously
•Software and Tools: NEOS by Assembly, RingCentral, Microsoft Office Suite
•Excellent follow-up and organizational skills
•Ability to work independently and proactively
•Strong attention to detail
•Willingness to learn new processes and assume additional responsibilities as needed
•Proactive and self motivated mindset
•Strong follow through and task ownership
•Ability to prioritize multiple deadlines effectively
•Empathetic and client focused communication style
•Professionalism and confidentiality
•Critical thinking and problem solving skills
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.