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Job description
Overview
Area of Interest: Support Services
FTE/Hours per pay period: 1.0
Department: Valet Services- Downtown
Shift: 8-hour shifts, Mon - Fri
Job ID:
UnityPoint Health- St. Luke's - Downtown
Full Time, 8-hr shifts
Mon-Fri
The Parking/Valet Senior Attendant NE oversees day-to-day parking and valet operations to ensure safe, efficient, and high-quality service delivery. In addition to performing valet and operational duties, this role provides on-site supervision, supports training of new staff, manages escalated situations, and ensures compliance with service standards, safety regulations, and financial procedures. The senior attendant acts as a key liaison between frontline staff, security, and facility operations to enhance patient and visitor experience.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:
Expect paid time off, parental leave, 401K matching and an employee recognition program.
Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Join our team of experts and make a difference with UnityPoint Health.
Responsibilities
Supervise valet and transport activities, ensuring smooth handoffs, prompt service, and courteous interaction with patients and visitors
Train and mentor new or junior parking/valet attendants, modeling customer service excellence and safe vehicle handling
Oversee vehicle inspection and documentation process to ensure accuracy and reduce liability
Coordinate transport support for patients and visitors requiring mobility assistance or wheelchair service
Respond to escalated issues and urgent situations (e.g., Code Blue, falls) with professionalism and urgency Monitor staffing at valet stations and entrances; reassign team members as needed based on flow and volume
Serve as primary point of contact for guest service concerns related to valet operations
Maintain a consistent, positive presence to reinforce service standards and departmental expectations
Monitor daily parking operations, ensuring proper fee collection, ticket validation, and departmental charge accuracy
Maintain oversight of cash handling, ensuring compliance with financial protocols and reconciliation procedures
Conduct routine checks on all parking equipment (ticket spitters, gate arms, printers); escalate issues to maintenance promptly
Ensure valet stations and parking areas are stocked with necessary supplies and maintained in clean, functional condition
Track and report on vehicle volume, traffic patterns, and ramp capacity to support operational decisions and improvements
Compile and submit daily activity and incident reports; flag safety, service, or workflow issues to management
Qualifications
Education
High School diploma/GED or equilvalent required
Experience
Two (2) years good driving record and two (2+) years in customer service experience required.
License(s)/Certification(s)
Valid driver’s license when driving any vehicle for work-related reasons required.
Basic Life Support within 30 days of hire required.
Management of Aggressive Behavior withing 90 days of hire required.
IA Child and Adult Mandatory Reporter Training within 90-days of hire required.
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Worksite address
sioux city, IA, 51110, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.