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Job description
Vehicle Processing Clerk (Disposition Coordinator)Location: Saginaw, Michigan (Hybrid)Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed!As a Vehicle Processing Clerk (Disposition Coordinator) at Morley, you'll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible.Pay TransparencyThis position starts at $14 per hour.Hybrid ScheduleThis is a hybrid role, where you will work partly from home and partly on site at our Saginaw, Michigan, campus. While on site, you'll work in a friendly, casual environment at our corporate office in Saginaw Township, close to shopping and restaurants. You'll also have access to our free on-site workout facility and enjoy perks such as tickets to local events.What Can I Expect?We make sure you have the tools you need to be able to do your job right and be connected with your team.Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.What You'll DoCommunicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchasesHandle both inbound and outbound communications (phone, email, mail)Secure required documentation by contacting appropriate parties to expedite the return of repurchase documentsExpedite and track case handling through documentation systemsMeet required metricsHandle multiple cases simultaneously within guidelinesOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeSkills for SuccessRequired SkillsExcellent multitasking, analytical and problem-solving skillsMicrosoft Office skillsEligibility RequirementsMust have the ability to pass a pre-employment background check and drug screenHigh school diploma or equivalentOne or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Able to work on site in Saginaw, Michigan, as neededAble to work shifts within the center's hours of operation:Monday to Friday (no weekends!)Primary shift: 8 a.m. - 5 p.m. Eastern timeRotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern timeAble to stick to the schedule reliablyRemote Work RequirementsSecluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedWhy Join Our Morley FamilyAt Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)About MorleyOur mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: here to view Morley's CCPA Notice for applicants in California: here to view Morley's privacy policy:
Worksite address
saginaw, MI, 48601, US
Who can apply
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