About this opportunity
Percepta LLC lists this Vehicle Services Team Leader opportunity in dearborn, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Requisition Title
Vehicle Services Team Leader (04D3C)
Location: US-MI-Dearborn
What You’ll Be Doing
The Vehicle Services Team Leader will serve as the primary owner of all operational processes and training frameworks for the team. This role is designed for someone who excels at building, documenting, and improving workflows and who can confidently train others to execute the work, rather than performing the day-to-day tasks themselves. The ideal candidate brings a strong process‑training skillset, takes full ownership of standards and documentation, and ensures the team is consistently equipped, aligned, and performing at a high level.
During a Typical Day, You’ll
Process Ownership: Develop, document, and maintain all workflows, SOPs, and process maps for the team.
Team Leadership and Employee Development: Hold monthly one on one meetings with all team members
Provide timely feedback and coaching
Participate in the performance management process, delivering both informal and formal feedback and coaching as needed
Create and deliver performance reviews
Coordinate system ID and access set up for all department new hires
Manage team attendance
Recognize and reward excellent team performance
Employee engagement and morale building
Manage sheet approval for all direct reports, ensuring that all corrections are submitted within required timeframes
Training Development: Create and deliver training programs, refreshers, and onboarding materials for the Vehicle Services Limited Serve team.
Documentation Management: Maintain a centralized, up-to-date library of all process and training materials.
Quality & Compliance: Ensure processes align with business requirements, compliance standards, and best practices.
Continuous Improvement: Identify gaps, inefficiencies, and opportunities to streamline operations. Interact with key users for feedback to make process improvement / enhancement recommendations.
Partner with Manager on monthly business reports and process improvement initiatives.
Team Enablement: Equip team members with the knowledge and resources needed to perform their roles effectively. Interview prospective new employees; provide feedback and hiring recommendations to Management team.
Be visible online and available. Interact with the team regularly through team meetings, one-on-one meetings, etc.
Performance Support: Partner with leadership to address performance trends through process updates or targeted training.
Cross-Functional Collaboration: Work with key stakeholders to ensure processes remain aligned with business goals and operational changes. Attend meetings to resolve issues and discuss program changes and enhancements.
Handle special project/case requests.
Keep abreast of anticipated launches and changes.
Other: Adhere to and support all Percepta and program initiatives, systems and policies.
Support all Percepta policies and procedures.
Complete additional tasks / projects as needed.
What You Bring to the Role
Education
Associate’s degree or equivalent experience required.
Experience
3-5 years of progressive experience, including: 1+ years of leadership experience.
1+ years of training experience.
Experience in managing and coaching others and improving performance.
Automotive industry experience.
1+ years’ experience working with Secretary of State offices is preferred, to include extensive knowledge of their requirements, policies and practices.
Skills
Strong organizational, time management, and prioritization skills
Detail-oriented with the ability to manage multiple tasks in a fast-paced environment
Solid computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Analytical thinking and problem-solving ability
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work across teams and levels
Self-motivated with the ability to work independently and as part of a team
Leadership skills, including team building and conflict resolution
Customer service and relationship-building experience
Ability to make sound decisions and exercise good judgment
Promotes a positive, supportive team environment
Drives employee engagement and satisfaction
Maintains professionalism with clients and stakeholders
Apply company policies, coaching, and feedback practices effectively
What You Can Expect
Hourly rate of $22.83 to $26.80 depending on the Hiring Manager
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Employee Assistance Program
Training and Development Programs (Percepta College)
Equal Employment Opportunity
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their unique way.
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Worksite address
dearborn, MI, 48120, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.