About this opportunity
Insight Global lists this Vehicle Support Specialist opportunity in renton, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
An employer in the Greater Seattle Area is searching for a Vehicle Support Specialist to join their customer support team. This company is a global provider of aftermarket parts and services to support dealers worldwide. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. In this role, the ideal candidate will be responsible for the following: provide direct technical support to Dealer Technicians by identifying customer concerns and reviewing prior troubleshooting results, provide rapid and accurate technical and diagnostic support using our internal case management tool TCS 365; following on repair progress to ensure maximum uptime in returning trucks to service; provide Software Support on engine applications that require special approvals, additional research or are regulated by government agencies. Provide instructions and updates to dealer technicians on these situations; work with multiple divisions to certify and test new diagnostic tools or improvements to existing tools and support continuous improvement teams; escal…
Skills and Requirements
3+ years of experience in vehicle and diesel engine diagnostics OR 5+ years of general service technician experienceFundamental understanding of mechanical systems and demonstrated ability to accurately and efficiently diagnose component and/or system failuresFundamental understanding of electrical system theory, and demonstrated ability to diagnose and troubleshoot system faultsKnowledge of industry diagnostic tools and current EPA requirements including OBD (On Board Diagnostics)Strong customer service and negotiation skillsAble to maintain technical certificationsAbility to handle multiple tasks and produce high volume/high-quality outputStrong PC skills and strong knowledge of Microsoft Office SuiteTechnical Degree and/or bachelor’s degree preferredDealership backgroundLeadership experience within tech
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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Worksite address
renton, WA, 98056, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.