About this opportunity
Liberty lists this Vendor & Workforce Optimization Lead opportunity in londonderry, New Hampshire. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Liberty is seeking a Vendor Operations Manager to optimize the performance of internal and outsourced contact center operations serving gas and electric customers in the United States. You will govern third-party partners, manage SLAs, and drive workforce analytics across multiple sites to balance experience, reliability, and cost.
The role emphasizes forecasting, capacity planning, and staffing models, with frequent collaboration across Procurement, IT, Legal, Operations, HR, and Finance.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.