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Job description
Centralized Verification Specialist SeniorThe Centralized Verification Specialist Senior will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nationwide branch office network.In The RoleMaintain thorough knowledge and understanding of OneMain's policies and procedures, as well as state and federal lawsAct as point of escalation for department, working more complex requests and exception approvalsAssists in training new hires and supporting ongoing training to existing TM'sSupports peers as subject matter experts in departmental policy, procedure, and best practicesCross trained in multiple functional areasComprehensive understanding of verification workflowEnsuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standardsVerification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completenessProvide escalation support on complex issues that may arise to ensure timely and accurate processing of loan stipulationsIdentify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the processIdentify, investigate, and/or escalate potential fraud risksAct as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnelIdentify process improvement opportunities to increase efficient and effective loan stipulation verificationIdentify process related risks and offer suggestions on potential controls to mitigate risksRequirementsHigh School Diploma or GED plus 1 or more years in customer serviceMinimum 1 year of OMF verification experienceStrong communication skills (oral, written, and interpersonal)Excellent customer service skillsHigh level of motivation to deliver resultsDemonstrated ability to accomplish results in a team-based environmentAbility to build relationships and partnershipsAbility to review loan documents in a timely fashion for accuracyHistory of using sound reasoning and exercising good judgmentOneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.
Worksite address
tempe, AZ, 85281, US
Who can apply
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