About this opportunity
Vinton Veterinary Hospital lists this Veterinary Assistant/Receptionist opportunity in jefferson city, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Veterinary Assistant/Customer Service RepresentativeThe Veterinary Assistant/Customer Service Rep is an invaluable member of the hospital team. Working directly with the Veterinarian, the Veterinary Assistant supports medical staff to ensure quality patient care at all times. They also ensure the safety of clients, pets and other staff, tend to the everyday needs of pets in the hospital, and contribute to maintaining a neat and clean hospital facility.Veterinary Assistant Duties and Responsibilities:Prep and assist in diagnostic, medical, and surgical proceduresTriage patients and gather brief medical historiesPerform laboratory tests and take radiographsOperate and maintain hospital equipment, i.e., EKG, fluid pump, syringe pump, scales, syringe pump, anesthetic monitors and machinesAnesthetize animals and monitor anesthesia under the direction and supervision of the Veterinarian/TechnicianCommunicate with clients/owners about the status of patients, as directed by the veterinarianFill prescriptions/administer medications, including proper documentation, logging, and security of controlled drugsMaintain cleanliness of exam rooms (after each patient), reception areas, hospital grounds, and treatment areas, as neededClean cages, as neededDo laundryCommunicate patient status with veterinarians, and update records and financial information, as needed, in the computerClean and maintain kennels, including scooping, hosing, scrubbing, sweeping, mopping, sterilizing, etc.Clean and maintain common kennel areas and hospital areas as requested.Assist with feeding and medications as needed and directed.Display confidence and reassurance when dealing with pets experiencing severe stress, illness, and/or painCommunicate and approach job duties in a serious mannerFoster teamwork approach and work well with all levels of hospital team membersParticipate in all staff and technician/assistant mandatory staff meetingsAnswer phones and perform other reception duties as needed by the hospitalDemonstrate flexibility to float to other departments in times of needSupport the team in welcoming new employees and assist in the training process when neededCSR Position ResponsibilitiesProvide concise, friendly serviceEffective written and verbal communication skillsAbility to diffuse demanding situationsEducate clients on animal wellnessConsistently answer the phones in a warm mannerSchedule DVM and tech appointments using CornerstoneAccurately complete documents each shiftFiling paperwork timely and efficientlyProvide excellent customer serviceAchieve performance goalsOther duties as assignedPrior veterinary experience/ animal based work required.Physical and Environmental FactorsInside a veterinary practice that mainly sees dogs and catsMay have to assist with bringing animals to the back for treatment or bring them out to the clientsAbility to lift to 50 lbs.Ability to bend and turnProficient with Microsoft OfficeBasic math skillsAbility to multi-taskProfessional work ethicAt least 2 years in customer serviceTime management and problem solvingAbility to adapt to changeExperience with Vetcove software is a plus
Worksite address
jefferson city, TN, 37760, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.