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Job description
Client Care Coordinator | $18–$27/hr
Location: Nashville, TN
Schedule: Full-Time | Monday–Friday, 5–8 hour shifts
Compensation: $18–$27/hr, depending on experience
Nashville Veterinary Specialists & Animal Emergency (NVS) is looking for a Client Care Coordinator to join our growing team in Nashville, TN. This role is ideal for a strong communicator who enjoys helping clients, supporting veterinary teams, and working in a fast-paced specialty and emergency hospital environment.
Compensation
$18–$27/hr, depending on experience
Benefits
Full-Time Benefits
Paid Time Off
Medical, Dental, and Vision insurance plans
Short- and Long-Term Disability insurance
Life insurance
401(k) retirement plan with employer matching
Discounted employee pet products and services
CE allowance
Scholarship and Sponsorship Program through Penn Foster
Licensure renewal reimbursement
Out-of-state licensure transfer reimbursement
Uniform allowance
Cell phone discount
YMCA corporate memberships
Team-building and volunteer events
Career development opportunities
Newly renovated and expanded hospital setting
Additional benefits available
Schedule
Monday–Friday
5–8 hour shifts
Responsibilities
Coordinate client communication, including scheduling appointments, work-ins, and follow-up calls.
Greet clients and help create a welcoming, organized experience from check-in through discharge.
Respond to client phone calls, messages, and questions in a timely and professional manner.
Coordinate prescription refill requests with veterinary teams and communicate with pharmacies as needed.
Provide clients with daily updates regarding hospitalized patients and facilitate communication with the medical team.
Assist with client visits and provide support throughout the patient's stay.
Conduct post-discharge follow-up calls to check on patient progress and client satisfaction.
Collaborate with Client Service Representatives, Client Care Coordinators, doctors, and veterinary teams to support an efficient client experience and appropriately direct medical questions.
Qualifications
High school diploma or equivalent required.
Previous experience in a veterinary, medical, or customer service setting preferred.
Strong written and verbal communication skills with a professional and compassionate approach.
Ability to remain organized, calm, and attentive to client needs in a fast-paced environment.
Comfortable working collaboratively with clients, doctors, veterinary technicians, and other hospital team members.
Familiarity with veterinary medical terminology and ezyVet or similar veterinary practice management software is a plus.
Fluent English speaking and reading skills required
Surrounding Areas
Nashville Veterinary Specialists is located in Nashville, TN and serves surrounding communities including Franklin, Brentwood, Murfreesboro, Hendersonville, Gallatin, Mount Juliet, Smyrna, and surrounding Middle Tennessee communities.
Employee Referral Bonus
Employee referral bonus opportunities may be available. Please contact the hospital for current program details.
Considering Relocating?
A $2,500 relocation bonus is available to experienced candidates. If you are considering relocating to Nashville, TN for this opportunity, we encourage you to explore the area and learn more about joining our specialty team.
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.