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Job description
Description: Reports to: District Manager | Partners with: Clinical leadership across all specialty service lines at the location.
Specialty service lines at this location: Dermatology, Internal Medicine, Oncology & Surgery
The Hospital Administrator serves as the operational leader of a high-performing, multi-specialty veterinary practice, overseeing daily operations, staff leadership, financial performance, client experience, and regulatory compliance across all specialty service lines at the location. This role partners closely with each service line, board-certified specialists, residents, and regional leadership to ensure efficient workflows, exceptional patient care, strong referral relationships, and sustainable growth across the entire location. The ideal candidate is a strategic, people-focused leader with experience in healthcare or veterinary operations, ideally across multiple departments or service lines, who thrives in a fast-paced, multi-specialty medical environment.
About Animal Outpatient Specialty Network
Animal Outpatient Specialty Network (AOSN) brings together leading veterinary specialty brands to serve as one of the largest veterinary specialty networks with more than 60 primary locations, numerous satellite clinics, and 100+ board-certified specialty DVMs and service lines co-located to offer clients coordinated, one-stop specialty care. AOSN is excellence-driven in clinical care, research, education, and residency training across every specialty it operates.
Position Summary
The Hospital Administrator leads daily operations, staff performance, client service, and financial management across all specialty service lines at the location, while supporting exceptional patient care in each specialty.
This role is responsible for the overall operational performance of the hospital, including staff leadership, client experience, financial oversight, compliance, and facility management. This role partners closely with the Medical Lead of each specialty and the District Manager to ensure high standards of care, efficiency, profitability, cross-specialty coordination, and team engagement location-wide.
Requirements: Ideal Qualities
Energetic, positive, and professional demeanor
Proactive leader who takes initiative
Accountable and adaptable to change
Strong “big picture” thinker with attention to detail
Committed to teamwork, inclusivity, and staff development
Punctual, organized, and dependable
Skilled at balancing the priorities of multiple specialty teams and medical leaders fairly and diplomatically
Knowledge, Skills & Abilities
Exceptional client service and communication skills
Strong human resources and team leadership capabilities
Financial acumen, including budgeting, and payroll oversight
Sales and marketing knowledge in a service-based environment
Ability to multitask and thrive in a fast-paced, high-stress setting
Strong organizational, planning, and problem-solving skills
Proficient with computers and practice management systems
Sound judgment, discretion, and decision-making skills
Experience coordinating shared resources (space, staff, scheduling) across multiple departments or service lines
Ability to build consensus among multiple physician/specialist leaders with differing priorities
Education & Experience
High School Diploma required (Associate's or Bachelor's preferred)
Experience in healthcare, veterinary medicine, or service-oriented operations preferred
Prior leadership, HR, and training experience strongly preferred
Veterinary or specialty medical practice experience is a plus
Experience in a multi-specialty, multi-department, or hospital-wide operations role strongly preferred
Minimum of 3-5 years experience in healthcare, veterinary medicine, speciality medicine, or multi-site service
Authority & Decision-Making
Interview, hire, train, schedule, evaluate, discipline, and terminate staff
Manage payroll within budget guidelines
Resolve client service concerns within established parameters
Oversee cash handling, deposits, and daily audits
Approve scheduling adjustments and emergency determinations
Serve as the primary operational decision-maker across all specialty service lines at the location; escalate specialty-specific clinical decisions to the relevant Medical leadership
Mediate and resolve cross-specialty scheduling, shared-space, and resource conflicts
Core Responsibilities
Staff & Team Management
Recruit, train, mentor, and evaluate front office and technical staff across all specialty service lines
Manage schedules, payroll, timekeeping, and performance reviews
Enforce clinic policies and maintain high morale
Coordinate staff education, CE, and development
Ensure efficient patient flow and team communication
Multi-Specialty Coordination
Serve as the central operational point of contact for all specialty service lines at the location
Coordinate shared resources — exam rooms, imaging, surgical suites, treatment areas, front desk/reception — across specialties to maximize efficiency and minimize conflict
Facilitate internal referrals and case co-management between specialties
Standardize client-facing processes (check-in, estimates, follow-up) across all service lines while respecting specialty-specific protocols
Align hiring, scheduling, and development for shared staff and specialty-specific staff
Partner with each specialty's Medical Director to set service-line goals and resolve interdepartmental issues
Consolidate and report location-wide financial and operational performance, with visibility by specialty service line
Patient & Medical Operations
Oversee patient intake, hospitalization, treatment coordination, and discharge across all specialties
Ensure accurate, complete medical records and logs
Ensure referral letters to referring veterinarians are sent in a timely manner
Support technical staff and step in clinically as needed
Maintain compliance with medical, safety, and quality standards across every specialty service line
Client Experience & Front Office Oversight
Ensure a professional, welcoming, and efficient client experience across every specialty
Handle client concerns with diplomacy and resolution focus
Oversee appointment scheduling, phone protocols, and follow-ups
Ensure timely communication with referring veterinarians
Support client education and estimate presentation
Financial & Business Management
Monitor revenue, expenses, and budget adherence
Review daily transactions to ensure accurate charge capture
Oversee cash handling, deposits, and financial audits
Analyze financial reports and identify growth opportunities
Track and report financial performance by specialty service line, in addition to overall location performance
Marketing & Growth
Support and execute internal and external marketing initiatives
Ensure staff utilization of marketing tools and promotions
Track effectiveness of marketing efforts
Coordinate marketing and referral-development efforts across specialties to promote the location's full range of services
Compliance, Safety & Facility Management
Ensure OSHA, DEA, safety, and regulatory compliance
Ensure all doctors and technicians are up to date with their professional licenses
Oversee inventory controls and vendor coordination
Maintain cleanliness, organization, and professional appearance of the clinic
Coordinate facility maintenance and janitorial services
Meetings & Communication
Participate in leadership and district meetings
Organize and lead monthly staff meetings
Communicate corporate policies and operational updates to staff
Facilitate regular cross-specialty leadership meetings to align on shared operations, resource use, and service-line goals
Physical Requirements
Ability to stand, walk, bend, and reach for extended periods
Visual and auditory acuity sufficient for records and communication
Fine motor skills for office equipment use
Ability to work extended or irregular hours as needed
Benefits
Time away from work including no nights or weekends (clinic hours are during business hours, however, some flexibility is necessary to support the success of the practice), a robust vacation allowance, paid holidays, sick time/mental health days, Paid Parental Leave, short- and long-term disability coverage options, and leaves of absence.
Comprehensive benefits for medical, prescription drug, dental, vision, and Health Savings Accounts, as well as wellbeing support, including free counseling and referral services.
Savings and retirement resources, including a 401(k) plan with 100% match on 3% of pay and 50% match on up to 2% more of pay, flexible spending accounts, retirement readiness tools, advisor support and resources, rollover support and financial wellbeing counseling.
Education support through certification programs and CE opportunities.
Additional benefits for life insurance, supplemental health protection plans, legal counseling, identity theft protection, commuting, and more.
Company-provided scrubs and discounts on services and medications for employee pets.
Monthly bonus based on clinic’s dietary sales.
Some travel may be required.
Compensation details: Yearly Salary
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.