About this opportunity
PAWS Chicago lists this Veterinary Practice Manager opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Brief Description The Practice Manager for the PAWS Chicago Lurie Spay and Neuter Clinic is responsible for the overall operational management, administrative oversight, and client experience of Chicago’s largest high-volume, high-quality spay/neuter clinic, serving more than 25,000 pets each year with spay/neuter, vaccinations and community medicine. Affordable and accessible spay/neuter is the most direct and impactful way to eliminate pet overpopulation and resulting euthanasia in shelters. As the Practice Manager, you will be on the frontlines of preventing pet homelessness and building a No Kill Chicago.
Brief Description The Practice Manager for the PAWS Chicago Lurie Spay and Neuter Clinic is responsible for the overall operational management, administrative oversight, and client experience of Chicago’s largest high-volume, high-quality spay/neuter clinic, serving more than 25,000 pets each year with spay/neuter, vaccinations and community medicine. Affordable and accessible spay/neuter is the most direct and impactful way to eliminate pet overpopulation and resulting euthanasia in shelters. As the Practice Manager, you will be on the frontlines of preventing pet homelessness and building a No Kill Chicago. The Practice Manager is responsible for managing the Lurie Clinic business as a whole, with a focus on clinic operations, staffing structure, scheduling, financial and inventory oversight, client service, reporting, cross-department coordination, and ensuring PAWS Chicago’s lifesaving mission goals are being met. Direct clinical workflow execution, technician training, competency management, and on-floor escalation are led by the Veterinary Technician Manager, who may report to the Practice Manager, depending on skillset and expertise.
Duties And Responsibilities
Clinical Operations & Workflow Manage daily technician staffing and assignments across all clinic areas
Adjust workflow in real time to maintain surgical efficiency and patient flow
Implement new programs, protocols, and initiatives into existing workflows
Utilize the electronic medical record system to its full capacity to support documentation, efficiency, and patient movement
Serve as the primary on-floor escalation point for technician and workflow issues
People Leadership, Accountability & Training Onboard, train, and mentor technicians and assistants
Maintain role-based competency checklists and skills tracking
Provide day-to-day coaching, feedback, and corrective guidance
Manage conflict, scheduling, accountability, attendance, and performance concerns
Identify and develop high-potential team members
Serve as a role model and cultural leader, reinforcing professionalism, teamwork, and expectations
Quality, Safety & Compliance
Quality, Safety & Compliance Ensure adherence to anesthesia, recovery, and patient safety protocols
Immediately address quality or safety concerns
Oversee controlled substance handling, documentation, reconciliation, and monitoring
Participate in audits, case reviews, and quality improvement initiatives
Support compliance with regulatory, organizational, and safety standards
Equipment, Facilities & Readiness
Equipment, Facilities & Readiness Oversee routine equipment checks, inventory management, and operational readiness
Coordinate troubleshooting, maintenance, repairs, and replacement needs
Ensure clinical spaces are prepared for daily operations and high-volume days
Client Experience, Events & Partner Coordination
Client Experience, Events & Partner Coordination Handle client concerns, complaints, and service recovery related to clinic operations
Serve as a calm, professional point of contact during escalations
Plan, prepare for, and execute large-scale spay/neuter events
Coordinate staffing, workflow, and equipment needs for special events and high-volume days
Qualifications
Prior experience in veterinary clinic or healthcare operations in a leadership or management role
Certified Veterinary Technician (CVT) credential or 2-4 years of veterinary clinical experience preferred.
Experience managing scheduling, payroll, inventory, and administrative operations
Familiarity with high-volume clinic environments is a plus.
Strong organizational, communication, and problem-solving skills
Ability to lead teams in a fast-paced environment while maintaining professionalism and composure
Proficiency with Microsoft Office Suites and electronic medical records
Bilingual or strong Spanish comprehension preferred
Physical Requirements
Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting and grasping
Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another
Able to lift 25lbs occasionally, 10lbs frequently and a negligible amount constantly
Benefits
Comprehensive health, dental, and vision insurance, including ancillary options and an Employee Assistance Program (EAP) through Blue Cross Blue Shield
403(b) retirement plan with employer match
Paid time off, including vacation, sick days, and holidays
Work Environment:
This position will be based at the Medical Center, which houses both the Clinic and Shelter Medicine departments. The role may involve hands-on training in clinical settings, requiring flexibility and adaptability.
Why Join Us?
By joining our team, you will have the opportunity to shape the future of veterinary care in our organization, empowering staff to deliver their best work while advancing animal welfare. If you’re passionate about education, leadership, and making a meaningful impact,
Note: This position is posted externally as Practice Manager. The internal title for this role is Assistant Director, Clinical Operations.
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.