About this opportunity
Pet Vet Care Centers lists this Veterinary Receptionist (Care Coordinator) - Veterinary Specialty and Emergency Center of Thousand Oaks opportunity in thousand oaks, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Care Coordinator (Rotating Shifts)PetVet Care Centers' Veterinary Specialty and Emergency Center of Thousand Oaks is currently seeking a Care Coordinator to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:Local autonomy with national supportCareer mobility and development opportunitiesA collaborative, inclusive environment where your wellbeing comes firstYou care for pets. We care for you.Position OverviewJoin our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.Veterinary Specialty and Emergency Center of Thousand Oaks in Thousand Oaks, California has established itself as one of Southern California's most respected specialty and emergency veterinary centers — large enough to offer all the core elements of the most progressive specialty hospitals, but intentionally sized to deliver the personal attention and responsiveness that every pet and family deserves. The hospital's five specialty areas are staffed by full-time, dedicated emergency doctors and board-certified specialists, supported by advanced diagnostics including CT scans, fluoroscopy, endoscopy, echocardiography, arthroscopy, laparoscopy, and thoracoscopy.Key ResponsibilitiesProvides excellent customer service in-person, over the phone, and during high-stress situations.Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.Handles basic medical emergencies for pets and owners, ensuring safety and well-being.Assists with medication pickups, inquiries, and provides information about services and products.Inputs and manages data in practice management software, including billing and accounts.Assists with retail sales, weighing pets, processing faxes, and maintaining records.Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.QualificationApplicants must be 18 years of age or older to be considered for this position.High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience1 year of Customer Service Representative experience1 year of Veterinary experienceScheduleOpen, RotatingShifts are from 9AM-6PM, 3:30PM-12AM, 7AM-3:30PMWhat We OfferWe care deeply about supporting our team members — professionally and personally. Benefits include:Medical, dental, and vision insurancePaid Parental Leave (birth, adoption, foster)401(k) with discretionary contributionTeam Member Pet DiscountsEmotional wellbeing support — including Calm app access and 24/7 EAPCE stipends and career development resourcesGrant Circle — a relief fund for team members facing personal hardshipLocal hospital culture backed by national resourcesPay Range $18—$22 USDAt PetVet Care Centers, we're committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.You care for pets. We care for you.PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/VPetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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