Vice President, Boutique Development & Operations

Job description

VP, Boutique Development & Operations

Location: North Olmsted, Ohio or Remote

Reports To: VP, Sales and Marketing

Position Type: Full-Time, Salary Exempt

About Teddy

Teddy is a leading luxury watch retailer known for its trusted expertise, elevated brandpresence, and deep commitment to educating and inspiring the global watch-enthusiastcommunity. We partner with the world’s most respected watch brands and deliverexceptional experiences across e-commerce, boutiques, concierge services, and our luxury watch premium content and education services.

Position Overview

The Vice President, Boutique Development & Operations will lead the development,opening, and ongoing performance of Teddy Baldassarre’s growing network of retailboutiques.

This role owns the full lifecycle of each boutique, from identifying and evaluating marketsand specific locations through lease negotiation, design, construction, staffing, opening,and ongoing operations. The VP will work closely with the Senior Leadership Team,landlords, brokers, architects, general contractors, brand partners, and internal functionalleaders to ensure each new boutique is delivered on time, on budget, and at the standardexpected of Teddy Baldassarre and our brand partners. Once boutiques are operational, this leader will be responsible for building a high-performing retail organization, including recruiting, developing, and retaining BoutiqueDirectors, establishing operating standards, managing performance, and ensuring eachlocation achieves its annual sales, profitability, customer experience, and brandobjectives.

The ideal candidate is both a builder and an operator: someone who can assess a marketand negotiate a lease one day, manage a complex construction project the next, and coacha Boutique Director on sales performance, staffing, and customer experience the followingweek. The role requires strong commercial judgment, disciplined project management,exceptional leadership, and a deep understanding of premium or luxury retail.

Key Responsibilities

Boutique Development & Market Expansion

Own the company’s boutique expansion strategy and execute against the annualand long-term retail development plan.

Identify and evaluate potential markets, trade areas, shopping centers, streets, andindividual retail locations using customer data, market demographics, competitiveanalysis, brand presence, traffic patterns, economics, and other relevant factors.

Develop business cases and financial models for new boutiques, includingprojected sales, occupancy costs, capital requirements, operating expenses,profitability, and return on investment.

Partner with brokers, landlords, and internal leadership to evaluate potential sitesand determine which opportunities best meet Teddy Baldassarre’s strategic andfinancial criteria.

Lead negotiation of letters of intent, leases, renewals, expansions, and other realestate agreements in partnership with legal counsel and the Senior LeadershipTeam.

Maintain a pipeline of future retail opportunities and provide clearrecommendations regarding market prioritization, timing, investment, and risk.

Boutique Design, Construction & Opening

Own each new boutique from approved location through opening, serving as theprimary internal leader responsible for keeping the project on schedule, on budget,and aligned with the approved vision.

Lead cross-functional coordination among the Senior Leadership Team, architects,designers, general contractors, landlords, brand partners, vendors, technologyteams, operations, marketing, finance, and other stakeholders.

Manage project budgets, timelines, permitting, construction milestones, landlordobligations, tenant improvement allowances, procurement, fixtures, technology,security, merchandising requirements, and opening readiness.

Identify risks early, resolve issues quickly, and maintain clear accountability acrossinternal and external project teams.

Establish a repeatable boutique-development process that improves speed, quality,consistency, and economics as the retail footprint grows.

Lead pre-opening planning, including staffing, training, inventory readiness,operating procedures, merchandising, events, marketing coordination, and launchexecution.

Boutique Leadership & Talent

Recruit, hire, develop, and retain exceptional Boutique Directors for each location.

Lead and coach Boutique Directors, establishing clear expectations for salesleadership, team development, customer experience, operational excellence, andfinancial performance.

Partner with Boutique Directors to build and develop teams of high-performingClient Advisors and other boutique personnel.

Develop succession plans and a strong pipeline of retail leadership talent as theboutique network expands.

Establish a performance-oriented culture centered on accountability, hospitality,product expertise, teamwork, and exceptional client service.

Ensure compensation, staffing models, scheduling, training, and developmentprograms support both employee retention and business performance.

Boutique Operations & Performance

Own overall performance of the boutique network against annual sales, profitability,customer experience, and operational objectives.

Develop annual boutique plans and translate company goals into clear location-level targets and initiatives.

Monitor and improve key retail metrics including sales, conversion, averagetransaction value, productivity, clienteling, customer data capture, repeat business,staffing efficiency, inventory productivity, and profitability.

Conduct regular business reviews with Boutique Directors and establish actionplans to address performance opportunities.

Develop and continuously improve operating standards, policies, procedures, andbest practices across all locations.

Ensure consistent execution of brand standards, visual merchandising, customerexperience, security, inventory controls, compliance, and other operationalrequirements.

Partner closely with Marketing, Merchandising, E-commerce, Finance, Operations,Customer Service, and Brand teams to create a seamless omnichannel customerexperience.

Build the infrastructure, processes, and leadership capabilities required tosuccessfully operate an expanding multi-location boutique network.

Strategic & Financial Leadership

Develop annual operating and capital plans for the boutique organization inpartnership with Finance and the Senior Leadership Team.

Manage boutique operating expenses and capital investments with a strong focuson return on investment and long-term profitability.

Provide leadership with regular reporting and recommendations regarding boutique performance, development projects, market opportunities, risks, and investmentpriorities.

Develop strategic perspectives on luxury retail, competitive activity, customerbehavior, real estate trends, and emerging opportunities that may influence thecompany’s retail strategy.

Take ownership of other retail-related initiatives that materially improve thecustomer experience, economics, or scalability of the boutique business.

Qualifications

Required

10+ years of progressive experience in retail development, retail operations, realestate, multi-unit retail leadership, or a combination thereof.

Demonstrated experience opening and operating physical retail locations, ideallywithin luxury, premium, specialty, jewelry, watches, fashion, hospitality, or anotherhigh-touch customer environment.

Experience evaluating markets and individual retail locations using financial,demographic, competitive, customer, and real estate data.

Experience negotiating retail leases, letters of intent, landlord agreements, andrelated commercial terms.

Demonstrated experience managing retail design, construction, and store-openingprojects involving architects, general contractors, landlords, vendors, and cross-functional internal teams.

Experience directly leading multi-location retail operations and managing seniorstore or boutique leaders.

Proven ability to recruit, develop, coach, and retain high-performing retail leadershipand sales teams.

Strong financial acumen with experience developing store-level business cases,budgets, forecasts, capital plans, and performance analyses.

Strong understanding of retail economics and key performance indicators, includingsales productivity, conversion, average transaction value, labor productivity,occupancy costs, inventory productivity, and four-wall profitability.

Exceptional project-management skills and demonstrated ability to simultaneouslymanage multiple locations, construction projects, and operating priorities.

Strong negotiation, communication, and relationship-management skills.

Ability to operate effectively in a fast-paced, entrepreneurial environment with ahigh degree of ownership and accountability.

Willingness to travel frequently to existing boutiques, prospective markets,construction sites, and partner locations (25%+).

Bachelor’s degree or equivalent professional experience.

Preferred

Experience in luxury watches, jewelry, luxury goods, or another premium retailcategory.

Experience scaling a retail organization from a small number of locations into alarger multi-unit network.

Existing relationships with luxury retail landlords, brokers, architects, contractors,or other retail-development partners.

Experience working directly with luxury brands and navigating brand approval,design, merchandising, and operating requirements.

Experience with both mall-based and street retail environments.

Experience working within a founder-led, entrepreneurial, or high-growth company.

Strong understanding of omnichannel retail and how physical boutiques cancomplement e-commerce, content, events, clienteling, and other customer acquisition channels.

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Worksite address

westlake, OH, 44145, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.