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Our Vice President of Community Operations (VPCO) provide community management operational expertise and oversight to ensure the delivery of CCMC's contractual obligations and service promise.
We’re CCMC, a community management company specializing in large-scale communities. Our vision of revolutionizing the industry by inspiring a resident-centric focus is brought to life by our core values of Integrity, Respect, Service, and Community.
Our team is growing, and we are seeking an experienced and dynamic Vice President of Community Operations to help lead our team and enhance our communities.
In this crucial role, you’ll:
Ensure the delivery of CCMC’s contractual obligations and service promise for an assigned portfolio of clients
Lead a team of community managers to ensure operational integrity and excellence is achieved
Review routine management deliverables to ensure standards and timelines are met
Facilitate operational readiness by ensuring site team is completing contractual requirements on a routine basis pursuant to CCMC’s standard operating procedures
Build a flexible, responsive, well-respected team with a high sense of urgency and passionate focus on client needs
Communicate and disseminate information within your team to ensure priorities are aligned and satisfactory progress toward CCMC's vision is made
Lead appropriate meetings and provide research and reports as required
Track key metrics and service level targets to ensure service promise deliverables are fulfilled, and client needs are met
Exhibit a proactive approach to community management, anticipating future client needs and sharing best practices
Participate in community meetings and events as needed to ensure high visibility with the client
Nurtures client relationships to ensure client satisfaction, retention, and open lines of communication
Prevent and resolve conflicts in a win/win timely and professional manner for all stakeholders
Responsible for action plans relative to retention efforts of at-risk clients, including stepping in as acting community manager
Participate in the community transition process and support existing client RFPs.
Evaluate the impact of federal and state regulatory and legislative actions and effectively train the site teams and clients
Update job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Performs other related duties as assigned
These attributes will contribute to your success in this role:
A highly involved and engaged leader who communicates directly and appropriately throughout the organization and with all external audiences, using fact-based decision-making to build consensus
Strong influencing skills and competency in working with and representing stakeholders. Is proactive in developing relationships with all stakeholders to develop appropriate strategies critical to the organization's success
High personal standards of excellence, continuously looking for ways to improve performance
Strong team-building and consensus-building skills to establish team buy-in and accountability
Ability to foster the development of others with a strong eye toward building strength in the organization
Advanced organizational, leadership, and motivational skills; sound business acumen
Strong understanding of financial processes, budgeting, and financial statements
Sound knowledge and interpretation of all CCMC policies, procedures, culture, and philosophy
What we’re looking for:
Five years of experience as a community manager
Three years of experience in large-scale community management
Experience in a similar leadership/executive role (highly preferred)
Bachelor's degree or equivalent industry experience
Master's degree in business or related field (highly preferred)
Appropriate state license and industry designations
CAI PCAM designation (highly preferred)
CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)
Sound understanding of financial processes, budgeting, and financial statements
The ability to travel is required
Must pass a pre-employment drug screen, background check, motor vehicle check, and credit check.
If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.
The physical requirements can vary, but generally, they may include:
Mobility: Ability to walk the grounds long distances in various weather conditions.
Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
Manual Dexterity: Skills in using technology, including computers and mobile devices.
Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email so we can review next steps together.
What we offer:
Comprehensive benefits package including medical, dental, and vision
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid time off for vacation, holidays, medical, and volunteering
Paid parental leave
Training and educational assistance
Support programs, including Employee Assistance Program and Calm Health
Optional benefits including short- and long-term disability, life insurance, and pet insurance
Most importantly, a caring team who is dedicated to your success!
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Worksite address
plano, TX, 75086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.