Vice President, Field Services

Job description

The Vice President (VP) is responsible for the overall leadership, strategy, financial performance, and balance sheet health of the Services business. This role owns full P&L and working capital accountability and leads all aspects of service business development, field operations, training & technical support, spare parts distribution, customer experience, safety, and workforce development. This will be onsite position in the St. Louis, MO office.

Strategic Leadership & Growth

Set and execute the strategic vision for the Services business in alignment with corporate objectives

Drive profitable growth through service contracts, preventative maintenance programs, aftermarket parts attachment, and new service offerings. May include organic and inorganic opportunities

Lead expansion initiatives across geographies, capabilities, and service models

Build scalable operating models that balance growth, margin, and capital efficiency

P&L, Balance Sheet & Working Capital Ownership

Own full P&L responsibility, including revenue growth, margin expansion, cost control and productivity improvements

Maintain direct accountability for balance sheet performance, with emphasis on working capital efficiency

Establish and manage annual budgets, forecasts, and cash flow plans

Working Capital & Asset Management

Drive disciplined management of Accounts Receivable (AR), including: DSO targets

Billing accuracy, cycle times, and collections effectiveness

Optimize Accounts Payable (AP) performance, balancing supplier terms, cash flow, and strategic vendor relationships

Own inventory performance for spare parts warehouses and field service van stock, including: Inventory turns

Obsolescence and excess inventory reduction

Service-level tradeoffs between fill rates and capital efficiency

Partner closely with central Finance and Supply Chain operations to improve cash conversion cycle and return on invested capital

Operations & Service Excellence

Lead all service operations, including field service technicians, dispatch, technical support, and spare parts warehouses

Ensure consistent, high-quality service delivery while controlling labor, parts, and logistics costs

Drive continuous improvement in: First-time fix rates

Technician productivity and utilization

Parts availability and fulfillment accuracy

Help design, implement and optimize service management, ERP, and inventory systems

Market Share, Customer Experience, & Brand Reputation

Champion a customer-first culture focused on availability, responsiveness, and professionalism

Lead the service organization post-sale with responsibility for performance impact, retention, and growth. Ensure service is a core value driver for the business.

Strengthen relationships with key customers, OEM partners, and strategic accounts

Add national and regional accounts to the business

Evaluate develop and execute expansion into Mexico and other priority markets.

Expand the business beyond inherited territories and develop new enterprise relationships.

Monitor and improve customer satisfaction, NPS, contract renewal, and retention metrics

Talent & Culture

Build and develop a high-performing leadership team across field operations, selling, and parts distribution

Create a culture that embodies our core values of Teamwork, Respect, Integrity, and Commitment

Foster a culture of accountability, safety, continuous improvement, and financial discipline

Safety, Compliance, & Risk Management

Ensure compliance with safety, regulatory, and quality standards

Promote a strong safety-first mindset across field and warehouse operations. Track recordables and corrective actions across the organization

Manage operational and financial risk through disciplined processes and controls

Qualifications & Experience

Required

10+ years of leadership experience in field services, aftermarket services, or equipment service organizations

Demonstrated P&L and working capital ownership

Proven ownership of a $60M+ P&L. Prior General Manager or senior Business Development leadership experience.

Experience negotiating and writing enterprise service contracts and purchasing agreements. Track record expanding business beyond inherited territory.

Experience managing multi-location service operations and parts distribution

Strong understanding of service and inventory KPIs, including AR, AP, DSO, inventory turns, and cash conversion cycle

Strategic business development design and implementation experience

Experience directly engaging company ownership

Saint Louis, MO based residence

Preferred

Experience in foodservice equipment, industrial equipment, or OEM service environments

Background in private equity–backed or capital-disciplined growth organizations

Experience integrating service operations with parts warehousing and logistics

Bi-Lingual English and Spanish speaking

Leadership Competencies

Strong business owner mindset with comfort managing both income statement and balance sheet

Data-driven operator who balances service excellence with capital efficiency

Collaborative leader who partners effectively with Finance, Supply Chain, and Sales

Decisive, accountable, and execution-oriented, forward looking, strategic mindset

Success Measures

Revenue growth and EBITDA performance

Strategic planning and execution (that accelerate the prior note)

Working capital improvement (DSO, inventory turns, cash conversion cycle)

Spare parts warehouse performance and asset utilization

Customer satisfaction, contract retention, and safety metrics

Strength of leadership bench and employee engagement

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Worksite address

st. louis, MO, 63146, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.