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Cohen & Steers

Vice President, Head of CRM Technology

new york, NY

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Job description

Job Title: Vice President, CRM Developer

Department: Information Technology

Reports To: Senior Vice President, Head of Development

FLSA Code: Exempt

Estimated Salary: $185,000 - $200,000

Job Summary

Cohen and Steers is currently seeking a highly motivated, CRM developer to join our Information Technology department leading the technologies surrounding Salesforce CRM. The individual will be part of the development team that works primarily with the CRM datasets, workflows, and applications both on‑premise and in the cloud. Strong communication skills will be required as the individual will collaborate with Sales Enablement, Finance, Relationship Management, Marketing and Sales to design and build enhancements for our strategic CRM platform. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities

Responsible for developing integration solutions for our CRM ecosystem

Development of service‑based solutions to integrate between different platforms, including services hosted in Azure and Microsoft Fabric

Development of applications utilizing Azure App Services (PaaS), Azure SQL Database, and Microsoft Fabric

Working with developers and other IT members in identifying and proposing application system changes, enhancements, or troubleshooting issues

Responsible for supporting business users, investigating, and resolving application errors, data discrepancies and queries

Responsible for clearly articulating technical concepts to lead business stakeholders

Working with departments to shape our strategic vision around CRM and related marketing materials

Minimum Requirements

A Bachelor’s Degree in the Information Technology field is required

10+ years’ experience with C#/Python, .NET Core, and SQL Server in a similar financial services environment

Substantial experience in developing application solutions through all phases of the application lifecycle from initial requirements gathering to ongoing enhancements

Strong knowledge of SQL for advanced querying, window functions, CTEs, pivoting, and handling slowly changing dimensions

Strong knowledge of ETL tools and patterns

Strong knowledge of Salesforce, Pardot, Marketo and their relevant APIs

Ability to work independently and as part of a team

Strong customer service skills, with excellent written and verbal communication, in order to communicate with all levels of end users and help develop sustainable business solutions that address user requirements

Ability to work with users and managers to prioritize between tasks

Proven vendor management skills

Understanding of the standard CRM object model (Account, Contact, Firms, Opportunity, Lead, Campaign)

Excellent written and verbal communication skills

Knowledge of Salesforce SOQL, Bulk API, and REST API

Reasonable financial product knowledge and knowledge of the portfolio management process (Positions, weights, benchmarks, etc.)

Demonstrates inclusive behaviors in support of a culture that values diverse perspectives

Is able to abide by the firm’s hybrid work arrangement policy in New York City office (4 days in‑office/1 day remote)

Beneficial Skills

Experience with Microservices

Experience with Microsoft Fabric, Azure DataBricks, or Snowflake

Experience with Azure DevOps (CI/CD)

Experience with Salesforce administration

Recent experience in an Asset Management Firm or Hedge Fund

Reasonable knowledge of master data management concepts

Experience with Python and various data manipulation libraries

Experience of using job scheduling software (JAMS, ActiveBatch, AutoSys or equivalent)

Technical writing and documentation proficiency

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.

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Worksite address

new york, NY, 10261, US

Who can apply

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