This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Overview
Location: On-Site (Relocation Preferred) — South/Eastern U.S. (e.g., Pensacola, FL | Brewton, AL | Northern SC | TX | NC). Type: Full-Time | Direct Hire. Travel: Regional travel required (3+ days/week on-site presence across facilities).
Optomi is seeking a highly driven and grounded leader to take the helm of our Infrastructure & Technology Operations (ITO) function. As Senior Director or Vice President of ITO Operations , you’ll play a pivotal role in building, managing, and scaling high-performance IT operations teams across rural America. This includes End User Support, NOC, SOC, IAM, and Infrastructure, all under your strategic direction.
This position offers the opportunity to lead with impact—owning service delivery, client satisfaction, and team growth across multiple Centers of Excellence (CoEs), while embedding hands-on leadership in the communities we serve. The ideal candidate is a servant leader who understands the balance between operational oversight, executive communication, and rolling up their sleeves when needed.
What the Right Candidate will Enjoy
High visibility executive leadership role with deep community impact!
Autonomy to shape and grow a regional service delivery model!
Collaborative, mission-driven culture with strong client satisfaction scores!
Opportunity to lead in a business that values grit, integrity, and service excellence!
Experience of the Right Candidate
10+ years of progressive leadership in IT Operations, Managed Services, or Infrastructure roles.
Experience managing large, distributed teams in rural, on-site service environments.
Strong working knowledge of Service Desk, IAM, NOC, and Cloud/Infrastructure ecosystems.
Comfortable reading, negotiating, and executing against technical and commercial contracts.
Familiarity with ITSM frameworks (ITIL preferred), CSI methodology, and performance metrics.
Executive-level presentation and communication skills, especially with clients and internal stakeholders.
U.S. Citizen with ability to travel regionally and maintain on-site presence across supported locations.
Experience leading outsourcing or nearshore/remote IT delivery teams.
Military background or familiarity with military culture and structure.
Working knowledge of compliance frameworks (SOC 2, ISO 27001, NIST, etc.)
Bachelor’s degree in Computer Science, Business, or related field (Master’s preferred).
Certifications such as ITIL, PMP, CISSP, or CSI Practitioner.
Responsibilities
Build and scale ITO teams across multiple CoEs—including Desktop Support, Service Desk, IAM, NOC, and Cloud teams.
Mentor high-potential staff and cultivate a culture of accountability, service excellence, and purpose.
Sit with teams weekly, including time on the desk to stay connected to front-line operations.
Act as an executive sponsor for strategic client accounts, ensuring trust, retention, and delivery excellence.
Lead Quarterly and Monthly Business Reviews (QBRs/MBRs), provide strategic reporting, and own escalation paths.
Translate client needs into scalable services, drive client-specific improvements, and align SLAs with contractual scope.
Oversee ITSM functions across incident, change, asset, access, and problem management.
Support P&L ownership for service lines, including budgeting, resource allocation, contract review, and performance reporting.
Implement metrics-driven governance with real-time dashboards and service improvement plans.
Seniority level
Director
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.