Vice President, Loan Admin Oversight & Partnerships

Job description

Vice President, Loan Admin Oversight & Partnerships

Team: Loan Operations

Location: Boston, MA or New York, NY

About The Role

Liberty Mutual Investments (LMI) is seeking a detail-oriented and relationship-driven operations professional to join our growing Loan Operations team as Vice President, Loan Admin Oversight & Partnerships. This is a senior, high-impact role and a key addition to a newly formed function being purpose-built to support the continued growth and build-out of a best-in-class loan operations platform.

This VP will serve as the primary owner of LMI's loan administration relationships and the operational integrity of the loan book of record. The role is responsible for overseeing day-to-day loan administration performance, managing vendor and collaborator partnerships, and ensuring cross-system alignment across LMI's multi-platform loan operations environment. This role reports to the Head of Loan Operations and owns the run and oversight layer of the loan operations operating model within the enterprise framework that role sets. The ideal candidate brings deep loan administration and vendor management expertise, strong familiarity with loan systems and data, and the ability to drive accountability across both internal and external partners.

Key Responsibilities

Loan Book of Record & System Integrity

Own the operational data integrity of LMI's loan book of record on a day-to-day basis — ensuring the accuracy and timeliness of positions, cash flows, and valuations across the loan administration platform

Ensure tight alignment across LMI's multi-system loan operations environment across positions, cash flows, and valuations

Run and monitor daily processing; review and approve critical updates and own the resolution of data quality issues before they impact downstream systems or reporting

Consume reconciliation break data to identify systemic root causes and drive durable operational improvements

Loan Administrator Oversight

Serve as the primary liaison and relationship owner for LMI's loan administration partners; day-to-day performance management of the loan administrator — encompassing service level monitoring, processing accuracy, issue escalation, weekly operational reviews, monthly KPI tracking, and quarterly strategic reviews

Manage the relationship with the loan servicer on internal securitization structures, ensuring operational alignment with LMI's investment and reporting requirements

Track administrator capacity and performance against projected portfolio growth; proactively surface risks and propose solutions to ensure scalability

External Collaborator Management

Manage LMI's external operational collaborators (e.g., eClerx, EXL) supporting loan operations workflows — providing oversight of their work, ensuring procedure documentation is current and accurate, and determining where they are best positioned to add value

Educate and train collaborators on LMI's operational standards, workflows, and system requirements; ensure consistent execution and quality across all collaborator-supported activities

Establish clear standards and expectations for collaborator output; monitor quality and consistency of work product against LMI's operational framework, ensuring issues are identified and addressed promptly

Identify opportunities to optimize how collaborator capacity is deployed as the portfolio and team evolve

Platform Strategy & Vendor Management

Support the management of vendor relationships across the loan operations technology and services ecosystem, contributing operational expertise and day-to-day performance insights to inform vendor governance and oversight

Lead or contribute to the evaluation and selection of loan administration platform enhancements or alternatives, representing Loan Operations' requirements in vendor assessments and platform discussions

Partner with Technology and Data teams to drive improvements to data flows, system integrations, and automation across the loan administration environment

Agent Bank Coordination

Manage operational relationships with agent banks across LMI's loan portfolio; oversee and coordinate the processing of complex loan activity — including distressed exchanges, restructurings, and amendments — ensuring accuracy, timeliness, and appropriate escalation

Establish and maintain governance frameworks for agency functions including oversight standards, KYC requirements, SLA accountability, and escalation paths

Operational Risk, Control & Continuous Improvement

Build and maintain the loan administration layer of the enterprise operational risk and control framework owned by the Head of Loan Operations; ensure processes align with internal policies, audit standards, and industry best practices

Identify and drive automation and process improvement opportunities to increase efficiency, reduce manual touchpoints, and support scale

Collaborate with Investor, Finance, Treasury, Portfolio Operations, Product, Technology, and Data teams to ensure alignment across the loan operations and investment lifecycle

Qualifications

Bachelor's degree in Finance, Business, Accounting, or a related field

Advanced degrees (e.g., MBA) are a plus

CPA or CFA preferred but not required

10+ years of experience in loan operations, loan administration, or a related middle or back‑office function within an asset manager, bank, or financial institution

Deep knowledge of loan administration operations across private credit and broadly syndicated loan portfolios, including strong familiarity with loan lifecycle events, cash flow management, and reconciliation processes

Significant experience with loan administration platforms and systems; strong working knowledge of book of record management and cross-system data flows

Prior experience with corporate actions, amendments, restructures, workouts, and distressed exchanges, including familiarity with the operational requirements and documentation standards associated with each

Proven track record of managing loan administration relationships, including SLA governance, performance management, and issue escalation

Experience with agent bank operations and familiarity with loan agency services

Demonstrated expertise in operational risk controls, audit readiness, and process documentation

Strong analytical and problem-solving skills with a track record of driving process improvements and automation in a loan operations environment

Excellent communication and stakeholder management skills; ability to represent LMI professionally with external partners and communicate clearly with senior leadership

Able to operate at both the strategic and tactical levels with hands‑on operational ownership

Familiarity with AI tools such as Claude, ChatGPT, or Gemini, with the ability to apply them practically in a loan operations context — whether to accelerate process documentation, synthesize complex information, draft communications, or identify patterns across large datasets

About Us

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

To learn more about our benefit offerings please visit:

Fair Chance Notices

California

Los Angeles Incorporated

Los Angeles Unincorporated

Philadelphia

San Francisco

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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Worksite address

boston, MA, 02298, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.