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Job description
Overview
As the Vice President of Customer Experience, you will lead and manage all aspects of customer relationships and business operations to ensure excellence, efficiency, growth, and retention. You will oversee people, resources, service delivery, and foster a culture of hospitality while analyzing systems and results to drive continuous improvement.
Base pay range
$160,000.00/yr - $180,000.00/yr
Additional compensation
Annual Bonus
Key Responsibilities
Drive results across client growth, retention, satisfaction, people leadership, financial performance, retail and marketing programs, and executive team participation
Lead the business to achieve high performance as measured by company scorecards
Build strong relationships across all levels of the organization
Identify client needs and maintain a high level of emotional intelligence
Communicate account progress and new company initiatives to clients
Conduct and monitor customer, client, and associate satisfaction surveys
Visit client sites and facilities regularly
Deliver corporate communications and priorities to regional teams and clients
Build and lead a high-performing, results-driven team
Cultivate a people-focused culture emphasizing growth and development
Ensure corrective actions are taken at client sites not meeting satisfaction standards
Develop and monitor accurate budgets and forecasts
Ensure financial performance aligns with client expectations
Support the sales process, including site surveys, presentations, negotiations, and contract approvals
Oversee operations team performance at customer sites
Ensure annual audits are conducted, including financial, contractual, customer satisfaction, sanitation, food safety, and HR compliance
Preferred Qualifications
Bachelor’s degree or equivalent professional experience
10–15 years of upscale food service experience, including 8+ years in management
Proven experience in personnel management, including hiring, supervision, evaluation, development, and succession planning
Ability to multitask and stay focused in a fast-paced environment
Strong business acumen with the ability to make decisions based on financial data
Knowledge of HACCP controls and proper food storage/us
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
ServSafe or Department of Health certification is a plus
Ability to interpret financials, business records, and statistical report
Skilled in policy analysis and strategic communication at the C-suite level
Seniority level
Executive
Employment type
Full-time
Job function
Product Management and Management
Industries
Food and Beverage Services
We’re removing boilerplate and focusing on the role’s responsibilities and requirements.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.