Vice President of Hospitality

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Job description

Levy Sector

Salary: $100,000 – $110,000 Other Forms of Compensation: Bonus Eligible

Pay Grade: 16 Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

Based at CHS Field, home of the St. Paul Saints, the Vice President of Hospitality Strategy role works closely with our partners to build and implement a food and beverage experience unique to the location — providing memorable experiences for every fan who enters our gates. The ideal candidate will be an experienced and dynamic leader who is able to define a compelling vision that inspires others to bring their best selves to work each day. They will be an important figurehead for Levy at your location – demonstrating passion, inclusivity, and innovation. Most importantly, you’ll be a nice person who people want to work with and for.

Skills and Experience

10 leadership experience in Hospitality or Retail

Experience managing large scale projects is preferred

Bachelor’s Degree in Business Management is preferred

High level of computer literacy

Understanding of financial concepts

Passion for hospitality, food, and retail

Excellent interpersonal and stakeholder management skills

Able to work evenings and weekends in line with the event schedule

Job Responsibilities

Leading the location team, proactively coaching and motivating team members to deliver their best

Building a strong partnership with our onsite partner and developing a shared hospitality vision for the location

Delivering against our financial goals and strategic priorities

Overseeing and project managing major technology implementations or renovations

Using the range of data and insights they have available to them to continually enhance the experience we deliver to fans and team members

Working in partnership with our partners and regional leadership team to develop location strategic plan

Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors

Leading activities to implement technological and service initiatives to differentiate the location and create a unique guest experience

Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location

Reviewing financial reports and developing action plans to best achieve business goals

Completing team member performance reviews including career development planning and compensation

Supporting business development activity by actively engaging with partners, vendors, and guests

Responding to emails, phone calls, and any associated administrative work corresponding with role responsibilities

Reviewing and processing any expense reports submitted by team members in Concur

Interviewing applicants interested in roles requiring your hiring consideration and approval

Overseeing menu and service development projects by collaboration with culinary leadership and partners

Overseeing season planning process ensuring alignment with Levy and partner expectations/goals

Coaching team members for optimal performance and engagement

Working with the legal department to ensure all contracts and agreements are authorized and maintained

Conducting manager meetings to engage, inform and build alignment

Holding team one to one meetings ensuring continuous communication and engagement

Over overseeing project management of construction/refurbishment activity that happens at location

Conducting event walks interacting with team members, guests, partners, and VIPs

Identifying and planning for management support needs when business will exceed location’s current resources

Implementing an emergency response plan at the location and overseeing commitment and required training

Managing Location recognition program ‘Levy Legends’ by leadership promotion and participation

Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness

Completing progressive discipline with leadership team to hold team members accountable and improve future performance

Job Summary

Meeting with sponsors and contractors for F& B Alliances in the building to ensure all business needs are represented

Overseeing closing/sign off on payroll on a by-weekly basis for team members

Managing POS deployment/tech initiatives as business dictates, overseeing training and implementing of new systems

Participating in Governance Meeting presentations to network, learn, and represent Levy’s culture and business goals

Planning budget and P& L management to support optimal financial achievement

Engagement planning in collaboration with leadership team, so our team feels supported by, and committed to Levy

Career development and progression mapping for managers and key hourly employees to backfill and build upon internal talent bench

Where applicable, meeting with other marketplace leaders to ensure clear lines of communication between Levy accounts

Other duties and responsibilities as assigned.