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Job description
Position Description And Purpose
Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned food brands, retailers, and food service providers to produce a myriad of frozen, refrigerated and shelf-stable products. We’re a scaled, diversified operation with over 2 million square feet of manufacturing and 50 production lines across 8 facilities in the U.S. and Canada. We believe in the power of purpose-driven leadership to generate value for all. And we’re on a mission to optimize the potential of our people and brands. We are passionate about multiplying possibilities for our employees and our partners. Roskam Foods produces and packages food products with the goal of consistently meeting and exceeding customer expectations for quality, safety, and wholesomeness.
Key Essential Functions/Duties
Enterprise Technology Strategy and Leadership
Develop and execute a pragmatic technology roadmap aligned with Roskam Foods’ growth, manufacturing, customer, and operational priorities.
Lead all IT functions, including enterprise applications, infrastructure, cybersecurity, service delivery, technical data architecture, integration, and vendor management.
Translate business needs into clear priorities, investment decisions, accountable owners, and measurable outcomes.
Support acquisition due diligence and integration planning, as applicable, by assessing technology platforms, cybersecurity, data, infrastructure, contracts, costs, risks, and required investments, and by helping execute practical post-close integration plans.
Operate as a hands-on executive who can move from strategy and governance into issue resolution, project detail, and implementation when needed.
ERP Program Leadership
Assume executive accountability for the Microsoft D365 Finance & Supply Chain program, including scope, governance, resources, schedule, risks, budget, quality, and adoption.
Complete and stabilize the Canadian ERP implementation, resolve open issues, and convert lessons learned into a stronger template for the U.S. rollout.
Kick off and lead the U.S. ERP implementation with disciplined process design, master data readiness, testing, training, cutover, and change management.
Plan and execute the incorporation of a recent Canadian acquisition onto the common D365 platform and standardized business processes.
Maintain a strong preference for standard functionality, limiting customization to compelling regulatory, customer, or business-critical requirements.
Manufacturing Systems and Business Partnership
Partner closely with operations, finance, supply chain, commercial, quality, and plant leadership to improve business processes through technology.
Ensure systems support the realities of complex, multi-site manufacturing, including planning, scheduling, inventory, traceability, quality, warehouse, maintenance, and production reporting.
Build credibility on the plant floor by understanding operational constraints, responding quickly, and balancing enterprise standards with practical execution.
Identify automation and digital opportunities that improve safety, quality, service, labor productivity, cost, and decision-making.
Partner with the business owners of Redzone, Workday, OneStream, and other functionally managed platforms to clarify responsibilities and provide appropriate IT support for architecture, integration, cybersecurity, technical data, vendor management, business continuity, and future technology decisions.
Infrastructure, Cybersecurity, and Service Delivery
Provide reliable, secure, and scalable infrastructure, networks, cloud services, end-user support, disaster recovery, and business continuity across all locations.
Establish a risk-based cybersecurity program with clear controls, monitoring, incident response, testing, awareness, and executive reporting.
Improve service management, issue escalation, root-cause resolution, asset lifecycle planning, and user satisfaction.
Protect production continuity and ensure critical manufacturing and business systems have appropriate resilience and recovery capabilities.
Data, Integration, and Digital Enablement
Own the technical data architecture, integration platforms, data models, system configuration, security, access controls, and reporting technology across the enterprise.
Partner closely with Finance leadership and the Director of Master Data. Finance leadership owns the master data governance function, including the Director of Master Data and support team; the Director establishes standards, stewardship practices, and data quality accountabilities.
Provide the systems, workflows, controls, monitoring, and technical expertise needed to enable effective master data governance and improve data readiness before each ERP phase.
Identify and selectively pursue practical AI opportunities after the necessary ERP, data, security, and process foundations are in place, prioritizing capabilities embedded in D365, Copilot, and Roskam Foods’ existing Microsoft investments that can produce measurable operational or financial value.
Advance the practical use of the Microsoft technology ecosystem—including D365, Microsoft 365, Teams, Power BI, Copilot, automation, and analytics—where there is a clear business case, appropriate governance, and an accountable adoption plan.
Governance, Vendors, and Investment Management
Establish clear governance and accountability across IT-owned and business-owned technology platforms, including decision rights, project prioritization, architecture and integration standards, cybersecurity, responsible AI principles, technology and vendor risk, business continuity, and investment discipline, in coordination with the appropriate business and functional leaders.
Own and maintain key IT internal controls, including system access, segregation of duties, system change management, cybersecurity, vendor risk, backup and recovery, and technology asset management; ensure controls are documented, tested, monitored, and remediated in partnership with Finance and other control owners.
Own the complete IT operating and capital budget, including annual planning, forecasting, cost control, technology investments, ERP program spending, and benefits realization.
Develop transparent business cases, evaluate total cost of ownership, prioritize investments rigorously, and identify practical, scalable solutions that maximize existing technology and produce measurable value within available resources.
Lead strategic vendor relationships, contracts, licensing, implementation partners, and service-level accountability.
Provide concise, fact-based reporting to the CEO and executive team, surfacing risks early with alternatives and recommendations.
Organization and Talent Leadership
Assess and develop the IT organization, clarify roles and accountabilities, and ensure the team has the capabilities required for the ERP journey and ongoing operations.
Build a culture of ownership, urgency, customer service, continuous improvement, and practical problem solving.
Establish and regularly report meaningful departmental metrics covering service levels, system availability, cybersecurity, project delivery, internal-control performance, budget performance, user satisfaction, and team capability.
Develop internal leaders while using external expertise selectively where it accelerates outcomes or fills specialized needs.
Create repeatable processes and succession depth so critical knowledge is not concentrated in a single person or vendor.
Operating Expectations and CEO Partnership
Bring forward technology strategy, ERP stage-gate decisions, material investments, and significant risk matters with clear recommendations.
Own execution after decisions are made and maintain transparent accountability for milestones, costs, risks, and benefits.
Escalate early when business decisions, resources, scope, or adoption threaten critical outcomes.
Communicate in business terms and avoid unnecessary technical complexity in executive discussions.
Operating principle
Think strategically, engage directly in the details, create clarity, and deliver measurable results without allowing material surprises.
Leadership Scope
ERP program, Microsoft technology ecosystem, enterprise applications, and partnership with business-owned platforms
Infrastructure, cloud, networks, and end-user services
Cybersecurity, business continuity, and disaster recovery
Technical data architecture, integration, analytics platforms, artificial intelligence, and digital enablement; master data governance and the master data team remain under Finance leadership
IT governance, vendors, operating and capital budgets, and project portfolio management
Education/Experience/Skills/Qualifications
Required: Senior IT leadership experience in a complex, multi-site manufacturing environment.
Required: Successful leadership of major ERP implementations from planning through stabilization and adoption.
Required: Meaningful experience with Microsoft D365 Finance & Supply Chain in a manufacturing context.
Required: Demonstrated ability to lead enterprise applications, infrastructure, cybersecurity, service delivery, technical data architecture, integration, and vendor relationships.
Required: Grand Rapids, Michigan presence, with regular on-site availability and travel to operating locations as needed.
Required: A bachelor’s degree in information technology, computer science, engineering, business, or a related field.
Food manufacturing experience, including familiarity with traceability, quality, inventory, production, and supply chain requirements.
Experience evaluating and selectively adopting practical AI capabilities, particularly within D365 and the Microsoft ecosystem.
Demonstrated ownership of a significant IT operating and capital budget, including planning, forecasting, prioritization, cost control, vendor negotiation, and the ability to deliver results in a resource-constrained environment.
Proven ability to operate strategically while personally engaging in project details, problem solving, and execution.
Experience leading changes across plants and functions, with strong discipline in business processes, technical data readiness, testing, training, and adoption.
Executive presence and concise communication skills, with the judgment to surface risks early and recommend practical actions.
medical benefits
dental benefits
vision benefits
tuition reimbursement
life insurance
disability insurance
401 (k) plan with company match
AAP/EEO Statement: Roskam Foods is a recognized veteran-friendly and equal opportunity employer.
We are excited to introduce you to all that Roskam has to offer—from the many valuable benefits to programs that support your lifestyle needs and opportunities for professional development. Roskam is an equal opportunity employer.
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Who can apply
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