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Job description
The Vice President of Operations provides strategic and operational leadership across the company's portfolio of hotels. This role is accountable for driving consistent brand standards, guest satisfaction, financial performance, and operational excellence across all properties, while developing and mentoring a bench of General Managers and property leadership teams. The VP of Operations serves as the primary link between corporate strategy and property-level execution, balancing centralized standards with the flexibility each asset and market requires.
Key Responsibilities
Provide direct oversight and support to General Managers across all 10 properties, ensuring alignment with company standards, brand requirements, and ownership/investor expectations
Conduct regular property visits, operational audits, and performance reviews to identify risks and opportunities
Serve as an escalation point for significant operational, guest service, or crisis-related issues
Own portfolio-wide P&L accountability in partnership with property GMs and the finance team; drive revenue growth, cost discipline, and EBITDA performance
Review and approve annual operating budgets and capital expenditure plans for each property
Partner with Revenue Management and Sales leadership to optimize RevPAR, occupancy, and rate strategy across markets
Brand & Guest Experience
Ensure consistent execution of brand standards and service culture across all properties, including for multi-brand or independent hotels
Monitor guest satisfaction metrics (e.g., brand surveys, online reputation, GSS/GSI scores) and lead corrective action planning where needed
Champion quality assurance programs and brand inspection readiness
Recruit, develop, and retain a strong bench of General Managers and property leadership teams
Partner closely with HR on succession planning, leadership development, and performance management across the portfolio
Foster a culture of accountability, engagement, and operational excellence throughout the organization
Strategic Planning & Cross-Functional Partnership
Partner with executive leadership (HR, Finance, Sales & Marketing, Development) on company-wide strategic initiatives
Support due diligence, pre-opening, and integration efforts for new property acquisitions or management contracts
Represent the company with ownership groups, brand representatives, and key stakeholders
Compliance & Risk Management
Ensure properties maintain compliance with applicable safety, labor, health, and brand regulatory requirements
Partner with HR and Legal on employment practices, risk mitigation, and incident response across the portfolio
Qualifications
Required
10+ years of progressive hotel operations experience, including multi-property or regional leadership
Proven track record managing P&L across multiple assets simultaneously
Strong working knowledge of major hotel brand standards (e.g., Marriott, Hilton, IHG) and/or independent hotel operations
Demonstrated success developing and leading General Managers and property leadership teams
Bachelor's degree in Hospitality Management, Business, or related field (or equivalent experience)
Willingness and ability to travel regularly across the portfolio
Preferred
Experience across multiple states/markets with varying labor and regulatory environments
Background supporting or partnering closely with HR, Revenue Management, and Sales teams
Experience with hotel acquisitions, openings, or management transitions
Core Competencies
Strategic and financial acumen
Executive presence and stakeholder management (owners, brands, investors)
Decisive, hands-on leadership style balanced with the ability to delegate
Strong coaching and talent development orientation
Operational problem-solving under pressure
Clear, confident communication across all levels of the organization
This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range
$200,000 - $225,000
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Worksite address
denver, CO, 80285, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.