About this opportunity
DeVita & Hancock Hospitality lists this Vice President of Operations opportunity in new york, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: NYC Metro Area
Compensation: $120,000 $140,000 (commensurate with experience)
Company Overview
We are a high-growth, entrepreneurial restaurant group in rapid expansion mode. With a strong foundation and a people-first culture, we’re building something special and we’re looking for a strategic operations leader to help take us to the next level.
Job Title: Vice President of Operations
Position Summary
The Vice President of Operations is a dynamic and results-driven executive who will lead operational excellence across existing and new markets. This role is responsible for developing and executing SOPs, driving performance, and scaling store operations with a hands‑on, servant‑leader mentality. The VP of Operations will be instrumental in launching new locations, mentoring field leadership, building strong teams, and delivering exceptional guest experiences.
This role is ideal for someone who’s risen through the ranks from cashier or cook to senior leadership who leads like a high school coach: tough but empathetic, motivational, and inspiring.
Key Responsibilities
Leadership & Culture
Cultivate a high-performing culture centered on accountability, integrity, and continuous improvement
Lead and inspire field teams, creating a collaborative and motivating work environment
Foster a servant-leader approach that balances compassion with operational discipline
Operational Excellence
Oversee daily operations across all restaurant locations, ensuring adherence to SOPs and brand standards
Monitor performance metrics and implement strategies to improve sales, speed of service, profitability, and guest satisfaction
Drive consistency across markets while remaining agile and adaptable
Strategic Growth & Market Development
Lead new store openings (NSOs) with a focus on operational readiness and scalability
Collaborate with cross-functional teams Marketing, Culinary, Finance, Supply Chain, and Technology to align operations with company-wide goals
Support strategic planning, annual budgeting, and performance benchmarks
Team Development & Training
Develop and mentor field leadership to build a strong internal talent pipeline
Oversee training and development programs for managers and hourly team members
Focus on retention, recognition, and growth opportunities to foster a people-first culture
Guest Experience & Brand Integrity
Ensure consistent, high-quality service and hospitality across all locations
Maintain food safety, sanitation, and compliance standards
Reinforce operational systems that elevate the overall guest experience
Financial & Business Management
Lead P&L ownership and accountability at the store level
Analyze financial data to drive performance, reduce controllable costs, and optimize labor
Identify and implement cost‑saving measures without compromising guest satisfaction
Qualifications
Education
Preferred: Bachelor's Degree in Hospitality, Business, or related field
Minimum: High School Diploma or GED
Experience & Skills
10+ years of progressive experience in multi-unit restaurant operations (QSR or fast casual preferred)
Proven experience scaling restaurant brands and executing new market development
Deep understanding of restaurant financials, labor management, and cost controls
Natural leader with a commanding presence people listen and follow
Excellent communicator with an extroverted, passionate personality
Strategic and tactical thinker with the ability to work at both the ground level and executive level
Strong background in hiring, training, and motivating entry-level and management staff
Experience growing within the industry from frontline roles to executive leadership
Passionate about hospitality and building great teams
#J-18808-Ljbffr
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.