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Job description
This is a hands‑on leadership opportunity for someone who understands both the business and technical sides of Professional Services. The successful candidate will oversee a blended organization of Project Management and Engineering resources while taking ownership of utilization, profitability, resource management, project governance, and overall delivery performance. This is not a traditional administrative PMO position or a purely technical engineering leadership role. We are looking for a player‑coach who can manage the economics of a Professional Services organization, earn the respect of technical engineers, work directly with customers, and implement the appropriate level of operational structure for a growing business.
Responsibilities:
Lead the Professional Services organization across Project Management and Engineering
Own Professional Services P&L performance, gross profitability, utilization, and delivery metrics
Manage engineering resource allocation across active projects, support engagements, and pre‑sales activities
Manage project and program economics, including hours, rate cards, margins, forecasting, and resource capacity
Establish and maintain utilization targets and reporting across the engineering organization
Develop capacity forecasts to support hiring, subcontracting, and resource allocation decisions
Continue to mature the company's PMO and standardized project delivery processes
Establish effective project governance, milestone tracking, scope/change management, and delivery reporting
Partner with Sales and Engineering during the scoping and SOW process to protect delivery quality and project margins
Act as an executive escalation point for key customer engagements and delivery challenges
Manage and develop a combination of Project Managers, engineering resources, and external contractors
Build reporting and KPI visibility for executive leadership around utilization, profitability, backlog, project health, and delivery performance
Identify opportunities to expand existing customer relationships through successful delivery and additional Professional Services engagements
What We’re Looking For
7+ years of leadership experience within Professional Services, Service Delivery, Consulting Services, or a similar technology services organization
Experience within a VAR, MSP, Systems Integrator, cybersecurity, network infrastructure, or technology engineering/services organization strongly preferred
Demonstrated ownership of a Professional Services P&L and gross profitability
Deep understanding of billable utilization, including how utilization is calculated, measured, reported, and improved
Experience managing the financial performance of individual projects and broader service programs
Experience leading both Project Management and technical Engineering resources
Proven ability to manage resource allocation and capacity across multiple concurrent customer engagements
Experience building, implementing, or maturing PMO and project governance processes
Understanding of fixed‑price and T&M engagement models, including the relationship between scoping, utilization, rate cards, and project margins
Experience working with PSA, ERP, CRM, and/or project management platforms
Strong customer‑facing presence with experience managing executive relationships and delivery escalations
Enough technical understanding to effectively lead engineers and participate in customer discussions without needing to be a hands‑on architect
Comfortable working within a lean, entrepreneurial, player‑coach environment
Preferred Background (Experience in one or more of the following areas would be particularly valuable):
Cybersecurity Professional Services
Network and infrastructure engineering
Managed Services
Enterprise technology integration
Higher Education / SLED environments
Government contracting and contract vehicles
Technology manufacturer and channel‑partner ecosystems
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Worksite address
mclean, VA, 22107, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.